You receive a "files for the recovery diskette could not be created" error message when you run a backup program on the passive node of a Windows Server 2003 server cluster

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Article ID: 899404 - View products that this article applies to.
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SYMPTOMS

When you run a backup program on the passive node of a Microsoft Windows Server 2003 server cluster, the backup operation does not work. Instead, you receive the following error message:
The files for the recovery diskette could not be created. The operation was aborted.
This symptom occurs when the following conditions are true:
  • As part of the backup operation, you are running Automated System Recovery (ASR) on the passive cluster node.
  • The shared disk resources on the passive cluster node have been moved to the active cluster node.

CAUSE

This problem is known to occur when you use Veritas Volume Manager to manage cluster volumes. In this situation, the backup program tries to access hard disks that are not needed or that are no longer available when the backup program performs a system state backup.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Syssetup.dll5.2.3790.3871,013,24812-Aug-200515:19x86
Windows Server 2003 with SP1, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Syssetup.dll5.2.3790.25071,047,04012-Aug-200510:52x86
Windows Server 2003, x64-based versions
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File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Syssetup.dll5.2.3790.25071,294,33612-Aug-200500:58x64SP1Not Applicable
Wsyssetup.dll5.2.3790.25071,047,04012-Aug-200500:58x86SP1WOW
Windows Server 2003 with SP1, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Syssetup.dll5.2.3790.25071,947,64812-Aug-200500:58IA-64SP1Not Applicable
Wsyssetup.dll5.2.3790.25071,047,04012-Aug-200500:58x86SP1WOW
Windows Server 2003, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Syssetup.dll5.2.3790.3871,837,05612-Aug-200500:58IA-64Not Applicable
Wsyssetup.dll5.2.3790.3871,013,24812-Aug-200500:58x86WOW

WORKAROUND

To work around this problem, use one of the following methods:
  • Run the Veritas vxassist rescan command to scan for drives before you run the backup. For more information about this utility, contact Veritas.

    For information about your hardware manufacturer, visit the following Web site:
    http://support.microsoft.com/gp/vendors/en-us
  • Perform a Windows disk scan of the computer's drives.
  • Take the disk resource offline before or after you move it to the active cluster node.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

MORE INFORMATION

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The information and the solution in this document represents the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

Microsoft makes no warranties and excludes all representations, warranties, and conditions whether express, implied, or statutory. These include but are not limited to representations, warranties, or conditions of title, non-infringement, satisfactory condition, merchantability, and fitness for a particular purpose, with regard to any service, solution, product, or any other materials or information. In no event will Microsoft be liable for any third-party solution that this article mentions.

Technical support for x64-based versions of Microsoft Windows

If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
http://www.microsoft.com/windowsxp/64bit/default.mspx
For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:
http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 899404 - Last Review: March 26, 2007 - Revision: 3.8
APPLIES TO
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
Keywords: 
kbautohotfix kbwinserv2003sp2fix kbqfe kbhotfixserver KB899404

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