FIX: Out of memory exception errors may occur in the BizTalk Server process (Btsntsvc.exe) in Windows Server 2003

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Article ID: 899425 - View products that this article applies to.
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SYMPTOMS

In Microsoft Windows Server 2003, out of memory exception errors may occur in the Microsoft BizTalk Server process (Btsntsvc.exe).

CAUSE

This problem occurs when the BizTalk Server process (Btsntsvc.exe) uses Microsoft Distributed Transaction Coordinator (MSDTC) to read and write to shared memory variables. In MSDTC, some of the shared memory variables are not marked as volatile and may become locked. Therefore, when many threads are waiting for access to a shared memory variable, an out of memory exception error may occur.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

How to obtain the hotfix

This issue is fixed in the Windows Server 2003 Post-Service Pack 1 COM+ 1.5 Hotfix Package 6. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
897667 Availability of Windows Server 2003 Post-Service Pack 1 COM+ 1.5 Hotfix Rollup Package 6

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

Properties

Article ID: 899425 - Last Review: March 21, 2007 - Revision: 2.5
APPLIES TO
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
Keywords: 
kbqfe kbwinserv2003sp2fix kbtshoot kbcomservices kbfix kbbug kbprb KB899425

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