Article ID: 899582 - Last Review: January 30, 2007 - Revision: 1.4

You receive an error message in User32.dll when you try to start Visio 2002

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SYMPTOMS

When you try to start Microsoft Visio 2002, Visio does not start. Additionally, you receive the following error message:
Microsoft Visio has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.
When you view the data in the error report, the report contains an error signature that is similar to the following error signature:
   Application name  Application version  Module name  Module version  Offset
   ----------------------------------------------------------------------------
   Visio.exe         10.0.525.4           User32.dll   5.1.2600.1134   0000d0a8


Additionally, the following error message is logged in the Application event log: 
 Source=Microsoft Office 10, Category=None, Event=1000, User=N/A
 Faulting application visio.exe, version 10.0.525.4, faulting module
 user32.dll, version 5.1.2600.1134, fault address 0x0000d0a8.
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CAUSE

This issue may occur when the following conditions are true:
  • You try to start Visio 2002 in a maximized window. By default, when you first try to start Visio 2002, Visio starts in a maximized window.
  • You have the Matrox PowerDesk-HighFidelity (HF) program installed, and the While using stretched mode, maximize windows option is turned on.
Note The Matrox PowerDesk-HighFidelity (HF) program is installed when you install the Matrox Parhelia video driver.
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WORKAROUND

To work around this issue, use one of the following methods.
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Method 1: Start Visio 2002 first

Before you start the Matrox PowerDesk-HighFidelity (HF) program, start Visio 2002. This issue will not occur if Visio 2002 is started first and if the Visio window is maximized before you start the Matrox PowerDesk-HighFidelity (HF) program.
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Method 2: Turn off the "While using stretched mode, maximize windows" option

To turn off the While using stretched mode, maximize windows option, follow these steps:
  1. Double-click the PowerDesk icon in the Windows taskbar.
  2. Click Desktop Management.
  3. Click to clear the While using stretched mode, maximize windows check box, and then click OK.
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Method 3: Contact Matrox for an updated driver

To contact Matrox if an updated driver to resolve this issue is available, visit the following Matrox Web site:
http://www.matrox.com/graphics/en/contact/ (http://www.matrox.com/graphics/en/contact/)
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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APPLIES TO
  • Microsoft Visio 2002 Professional Edition
  • Microsoft Visio 2002 Standard Edition
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Keywords: 
kbstartprogram kbdisplay kberrmsg kbtshoot kbprb KB899582
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