Error message when you open another user's mailbox and then click Out of Office Assistant in Outlook 2003: "ERROR Your AutoReply message could not be displayed"

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Article ID: 899593 - View products that this article applies to.
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SYMPTOMS

When you open another user's mailbox in Microsoft Office Outlook 2003 and then click Out of Office Assistant on the Tools menu, you receive the following error message:
ERROR "Your AutoReply message could not be displayed. The client operation failed."
This problem occurs if all the following conditions are true:
  • Hotfix KB885924 or a later hotfix is applied to Microsoft Exchange 2000 Server or to Microsoft Exchange Server 2003.
  • Outlook 2003 is running in Cached Exchange Mode.
  • Your mailbox and the additional mailbox in your MAPI profile are in different mailbox stores.

RESOLUTION

Exchange 2000 Server

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must install Microsoft Exchange 2000 Server Service Pack 3 (SP3) and the Exchange 2000 Server post-Service Pack 3 Update Rollup before you apply the hotfix.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack
870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup

Restart requirement

You do not have to restart the computer after you apply the hotfix. However, Microsoft Exchange System Attendant service and all dependent services will be restarted.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Mdbmsg.dll6.0.6617.872,342,91208-Sep-200502:46
Store.exe6.0.6617.874,714,49608-Sep-200503:39
Note This hotfix requires Exchange 2000 Server SP3 because of file dependencies.
Microsoft Exchange Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003.

Restart requirement

You do not have to restart the computer after you apply the hotfix. However, Microsoft Exchange System Attendant service and all dependent services will be restarted.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mdbmsg.dll6.5.7233.473,270,14408-Sep-200503:59x86
Store.exe6.5.7233.475,182,46408-Sep-200504:34x86
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
909802 Error message when you try to modify the out of office settings for another user in Outlook 2003: "ERROR Your AutoReply message could not be displayed. The client operation failed"

WORKAROUND

To work around this problem, disable Cached Exchange Mode in Outlook 2003. To do this, follow these steps:
  1. On the Tools menu, click E-mail Accounts.
  2. In the E-mail Accounts dialog box, click View or change existing e-mail accounts, and then click Next.
  3. Make sure that Microsoft Exchange Server is selected, and then click Change.
  4. In the E-Mail Accounts dialog box, click to clear the Use Cached Exchange Mode check box, and then click Next.
  5. Click OK, and then restart Outlook 2003.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 899593 - Last Review: October 9, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange 2000 Enterprise Server
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbautohotfix kbexchange2003presp1fix kbqfe kbhotfixserver kbfix kbexchange2000presp4fix kbbug KB899593

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