Article ID: 899614 - View products that this article applies to.
When Microsoft Systems Management Server (SMS) runs the Zero Touch Installation (ZTI) script (ZeroTouchInstallation.vbs) that is included in the Microsoft Solution Accelerator for Business Desktop Deployment (BDD), the ZTI deployment operation is unsuccessful. Specifically, the ZTI client installation fails during the StateCapture phase.
On the client computer, the following event is logged in the Application log:
Event ID: 7023
Action engine returns bIgnoreErrors = 0, METHOD_RETVAL= 0
Starting phase StateCapture.
Executing action State Capture
Action engine returns bIgnoreErrors = 0, METHOD_RETVAL= 80070483
Running command line: “\\SERVERNAME\SMSPKG$\PACKAGE \OSDCLIENTUI.EXE" /unregister
Successfully unregistered user interface
Successfully unregistered OSD environment object.
The operating system installation failed. Please contact your system administrator for assistance.
No application is associated with the specified file for this operation. (80070483)
Failed to cancel connection to \\SERVERNAME\SMSPKG$\PACKAGE (2250)
Installation failed with error code 80070483
Saving Logs into the Temp Folder : C:\WINNT\SMSOSD
This problem occurs because the Zero Touch Installation Deployment Feature Team Guide contains a documentation error. In the guide, a space character is missing between the ZeroTouchInstallation.vbs script and the phase parameter.
For all ZeroTouchInstallation.vbs phases, the command should have a space character between the ZeroTouchInstallation.vbs script and the phase parameter. For example, the command should have the following format:
ZeroTouchInstallation.vbs /phase:StateCaptureThe Zero Touch Installation Deployment Feature Team Guide incorrectly omits this space character in the instructions for configuring the StateCapture, Preinstall, Postinstall, and StateRestore phases.
To resolve this problem, add a space character between the ZeroTouchInstallation.vbs script and the phase parameter.
For example, type the following command to add the StateCapture phase parameter:
To correctly configure the State Capture action, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about Zero Touch Installation, see the Zero Touch Installation Deployment Feature Team Guide that is included with the Microsoft Solution Accelerator for BDD Enterprise Edition. For more information, visit the following Microsoft Web site: