Article ID: 899809 - Last Review: September 22, 2011 - Revision: 3.0

FIX: The volume information is incorrectly displayed when you open the Disk Management snap-in in Windows Server 2003

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SYMPTOMS

When you open the Disk Management snap-in, the following symptoms may occur:

The File System column of a volume is blank.
The Capacity column of a volume and the Free Space column of this volume display the same number of gigabytes. Additionally, the % Free column of this volume displays 100% even though this volume is not actually empty.

This problem occurs when you use a third-party file system in Microsoft Windows Server 2003.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft Windows Server 2003, x86-based versions

   Date         Time   Version       Size     File name
   -------------------------------------------------------
   22-Jul-2005  04:37  5.2.3790.375  168,448  Dmdskmgr.dll

Microsoft Windows Server 2003, x86-based versions with Service Pack 1

   Date         Time   Version        Size     File name
   --------------------------------------------------------
   22-Jul-2005  05:03  5.2.3790.2493  174,080  Dmdskmgr.dll

Microsoft Windows Server 2003, Itanium-based versions

   Date         Time   Version       Size     File name     Platform
   -----------------------------------------------------------------
   21-Jul-2005  15:59  5.2.3790.375  526,848  Dmdskmgr.dll  IA-64

Microsoft Windows Server 2003, Itanium-based versions with Service Pack 1

   Date         Time   Version        Size     File name     Platform
   ------------------------------------------------------------------
   21-Jul-2005  15:59  5.2.3790.2493  554,496  Dmdskmgr.dll  IA-64

Microsoft Windows Server 2003, x64-based versions

   Date         Time   Version        Size     File name
   --------------------------------------------------------
   22-Jul-2005  00:13  5.2.3790.2493  357,888  Dmdskmgr.dll

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WORKAROUND

To work around this problem, right-click the volume in Windows Explorer. Then, click Properties to examine the free space of the volume.

Note The name of the file system is still not displayed for the third-party file system. Additionally, Windows Server 2003 needs several minutes to calculate the free space for a volume that is large.

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STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

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