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You may receive an error message when you open a "Mini Kernel Dump" file that was generated by a 64-bit version of Windows Server 2003 or Windows XP Professional

Article ID: 900229 - View products that this article applies to.

SYMPTOMS

You open a "Mini Kernel Dump" file that was generated by one of the following operating systems:

An x64-based version of Microsoft Windows Server 2003
Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
Microsoft Windows XP Professional x64 Edition

In this scenario, you may receive the following error message:

Loading Dump File File_Name
Mini Kernel Dump does not contain enough information to be debugged
Could not open dump file File_Name, HRESULT 0x80004005

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CAUSE

This problem may occur if you have configured the memory dump options to generate only a Small Memory Dump file.

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To work around this problem, configure memory dump options to generate a Complete Memory Dump file or a Kernel Memory Dump file instead of a Small Memory Dump file.

To configure the Windows dump file, follow these steps:

Log on to the host computer as an administrator.
Click Start, click Run, type sysdm.cpl, and then click OK.
Click the Advanced tab, and then click Settings under Startup and Recovery.
Under Write Debugging Information, click one of the following options:
- Kernel Memory Dump
  If you click this setting, only kernel memory is recorded. This option speeds up the process of recording information in a log file when the computer unexpectedly stops. Depending on the RAM in the computer, you must have sufficient free space available for the paging file on the boot volume. The file is stored in the folder that is listed in the Dump File box.
- Complete Memory Dump
  If you click this setting, the contents of system memory are recorded when the computer unexpectedly stops. If you use this setting, you must have a paging file on the boot volume that is sufficient to hold all the physical RAM plus 1 megabyte (MB). The file is stored in the folder that is listed in the Dump File box.
Click OK.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

Technical support for Windows x64 editions

Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

(http://www.microsoft.com/windowsxp/64bit/default.mspx)

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx

(http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx)

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