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You may receive an error message when you open a "Mini Kernel Dump" file that was generated by a 64-bit version of Windows Server 2003 or Windows XP Professional
Article ID: 900229 - View products that this article applies to.
You open a "Mini Kernel Dump" file that was generated by one of the following operating systems:
Loading Dump File File_Name
Mini Kernel Dump does not contain enough information to be debugged
Could not open dump file File_Name, HRESULT 0x80004005
This problem may occur if you have configured the memory dump options to generate only a Small Memory Dump file.
To work around this problem, configure memory dump options to generate a Complete Memory Dump file or a Kernel Memory Dump file instead of a Small Memory Dump file.
To configure the Windows dump file, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Technical support for Windows x64 editionsYour hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.
For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
http://www.microsoft.com/windowsxp/64bit/default.mspxFor product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:
Article ID: 900229 - Last Review: October 11, 2007 - Revision: 1.4