Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Error message in Windows XP Service Pack 2: "Stop error code 0x0000007E"
Article ID: 900485 - View products that this article applies to.
You may receive a Stop error message that is similar to the following on a Microsoft Windows XP Service Pack 2 (SP2)-based computer:
Note The parameter values may vary.
STOP 0x0000007e (parameter1, parameter2, parameter3, parameter4)
This error may occur during startup or after you have started the computer.
Update informationThe following file is available for download from the Microsoft download center:
Download the WindowsXP-KB900485-v2-x86-ENU.exe package now.
Collapse this imageExpand this image
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
PrerequisitesTo apply this hotfix, you must have Windows XP SP2 installed on the computer.
Restart requirementYou must restart the computer after you apply this hotfix.
Update replacement informationThis update does not replace any other updates or any hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.