Article ID: 900807 - Last Review: September 8, 2006 - Revision: 2.5 You may experience slow synchronization, missing records, or merge agent errors when you go offline in Microsoft CRM Sales for OutlookImportant This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base: 256986
(http://support.microsoft.com/kb/256986/
)
Description of the Microsoft Windows registry SYMPTOMSWhen you go offline in Microsoft Business Solutions CRM Sales for Outlook (the Outlook client), you may experience one or more of the following symptoms:
RESOLUTIONMicrosoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article: 904435
(http://support.microsoft.com/kb/904435/
)
Update Rollup 2 is available for Microsoft CRM 1.2
MORE INFORMATIONFor more information about the terminology that is used to describe Microsoft product updates, see the following articles in the Microsoft Knowledge Base: 824684 Description of the standard terminology that is used to describe Microsoft software updates 887283
(http://support.microsoft.com/kb/887283/
)
Microsoft Business Solutions CRM software hotfix and update package naming standards
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