Help and Support

Description of an update for problems that are described in articles 898122, 898123, 898124, and 898125 with Outlook Express 6.0 running on Windows XP

Article ID:900930
Last Review:October 23, 2007
Revision:5.2
On This Page

INTRODUCTION

Microsoft has released a software update to correct the following problems in Microsoft Outlook Express 6.0:
898123 (http://support.microsoft.com/kb/898123/) Outlook Express 6.0 stops responding when you try to log on to your e-mail account
898124 (http://support.microsoft.com/kb/898124/) The text in a newsgroup message or in an e-mail message is incorrectly interpreted as a blank attachment in Outlook Express
898122 (http://support.microsoft.com/kb/898122/) Outlook Express 6.0 stops responding or unexpectedly quits, and you may receive a "Microsoft Outlook Express has encountered a problem and needs to close" error message
898125 (http://support.microsoft.com/kb/898125/) In Outlook Express 6.0, the default server account name appears in the header of a reply message in an e-mail message thread
If you continue to experience problems with Outlook Express that are not addressed in this article, please visit the Outlook Express Solution Center:
http://support.microsoft.com/ph/2578 (http://support.microsoft.com/ph/2578)
If you have questions about how to use Outlook Express 6.0, visit the following Microsoft Web site:
http://www.microsoft.com/windows/ie/ie6/using/oe/default.mspx (http://www.microsoft.com/windows/ie/ie6/using/oe/default.mspx)
If you are still experiencing a problem that resembles the problems that this article describes, it may be a different problem than the problems that this article describes. Search the Microsoft Knowledge Base for more information. To search the Microsoft Knowledge Base, visit the following Microsoft Web site:
http://support.microsoft.com (http://support.microsoft.com/)
Then, type the text of the error message that you receive, or type a description of the problem in the Search Support (KB) field.

Back to the top

RESOLUTION

Update information

The following file is available for download from the Microsoft Download Center:
DownloadDownload the Update for Windows XP package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=6BD9D050-DC56-47BC-9112-023E11C61F9D)
Release Date: June 24, 2005

For more information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 (http://support.microsoft.com/kb/119591/) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

You must have Windows XP Service Pack 2 (SP2) installed to install this update.

For more information about how to obtain Windows XP SP2, click the following article number to view the article in the Microsoft Knowledge Base:
322389 (http://support.microsoft.com/kb/322389/) How to obtain the latest Windows XP service pack

Restart information

You may have to restart the computer after you install this update.

Update replacement information

This update does not replace any previous software updates.

Registry information

You do not have to create or modify any registry keys to enable the update that this package contains.

Update file information

This update contains only those files that are required to correct the issues that this article lists. This update may not contain all the files that you must have to fully update a product to the latest build.

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
DateTimeVersionSizeFile name
05-May-200521:246.0.2900.2670679,424Inetcom.dll
05-May-200521:246.0.2900.26701,311,744Msoe.dll

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Back to the top

MORE INFORMATION

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 (http://support.microsoft.com/kb/824684/) Description of the standard terminology that is used to describe Microsoft software updates

Back to the top


APPLIES TO
Microsoft Windows XP Service Pack 2, when used with:
  Microsoft Windows XP Professional
  Microsoft Windows XP Home Edition
Microsoft Outlook Express 6.0

Back to the top

Keywords: 
kbresolve kbhotfixrollup kbwinxppresp3fix kbfix kbbug kbpubtypekc kbqfe KB900930

Back to the top

Article Translations

 

Related Support Centers

Other Support Options

  • Contact Microsoft
    Phone Numbers, Support Options and Pricing, Online Help, and more.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.