Error code 0x8024402C when you try to install updates on Windows Update or Microsoft Update Web sites

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Article ID: 900936 - View products that this article applies to.
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SYMPTOMS

When you try to connect to the Microsoft Windows Update Web site or to the Microsoft Update Web site to install updates, you may receive the following error code:
0x8024402C

CAUSE

This issue may occur if proxy or firewall settings are configured incorrectly. In this case, the connection on the client computer to the Windows Update servers fails.

RESOLUTION

To resolve this issue, use the following methods in the order in which they are presented. If method 1 does not resolve this issue, go to method 2.

Method 1: Remove characters from the proxy exception list, and then clear the proxy cache

To do this, follow these steps, as appropriate for the operating system that you are running.

Windows 2000, Windows XP, and Windows Server 2003

  1. Open Internet Explorer.
  2. On the Tools menu, click Internet Options.

    Note If the menu is not available in the Internet Explorer window, press the ALT key on the keyboard to display the menu.
  3. Click the Connections tab, click LAN Settings, and then click Advanced.
  4. Delete any entries in the Exceptions section, and then click OK.
  5. Close Internet Explorer.
  6. Click Start, click Run, type cmd, and then click OK.
  7. Type the following commands. Press ENTER after each command.
    • proxycfg -d
    • net stop wuauserv
    • net start wuauserv
  8. Try to install the updates again.

Windows Vista and Windows Server 2008

  1. Open Internet Explorer.
  2. On the Tools menu, click Internet Options.

    Note If the menu is not available in the Internet Explorer window, press the ALT key on the keyboard to display the menu.
  3. On the Connections tab, click LAN Settings, and then click Advanced.
  4. Delete any entries in the Exceptions section, and then click OK.
  5. Close Internet Explorer.
  6. Click Start
    Collapse this imageExpand this image
    Start button
    , and then type cmd in the Start Search box.
  7. In the search results list, right-click Cmd.exe, and then click Run as Administrator.

    Collapse this imageExpand this image
    User Account Control permission
    If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
  8. Type the following commands. Press ENTER after each command.
    • netsh winhttp reset proxy
    • net stop wuauserv
    • net start wuauserv
  9. Try to install the updates again.

Method 2: Enable the "Automatically detect settings" option in Internet Explorer

To do this, follow these steps:
  1. Open Internet Explorer.
  2. On the Tools menu, click Internet Options.

    Note If the Tools menu is unavailable in Internet Explorer, press the ALT key to display the menu.
  3. On the Connections tab, click LAN Settings.
  4. Click to select the Automatically detect settings check box, and then click OK.
  5. Try to install updates again.

Properties

Article ID: 900936 - Last Review: October 13, 2008 - Revision: 4.0
APPLIES TO
  • Microsoft Windows Update
  • Microsoft Update
Keywords: 
kbprb kbexpertisebeginner kbtshoot KB900936

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