Article ID: 900963 - View products that this article applies to.
When you try to view a sent or received fax in the Fax Console in Microsoft Windows XP, the fax does not open, and you may receive an error message that is similar to one of the following messages:
Error message 1
The fax document cannot be displayed because your operating system does not have a default viewer for fax documents (.tif files).
Error message 2
Another program may start. The program may or may not open the fax.
The fax preview cannot be displayed.
This issue may occur if another program has changed the file association for .tif files.
To resolve this issue, reassociate .tif files with Windows Picture and Fax Viewer. To do this, follow these steps:
(http://support.microsoft.com/kb/307859/ )How to change file associations in Windows XP
Article ID: 900963 - Last Review: September 24, 2007 - Revision: 2.0
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