Article ID: 901055 - View products that this article applies to.
Beta InformationThis article discusses a Beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.
No formal product support is available from Microsoft for this Beta product. For information about how to obtain support for a Beta release, see the documentation that is included with the Beta product files, or check the Web location where you downloaded the release.
If you install Microsoft Windows Media Player 10 after you install Microsoft ActiveSync 4.0, Windows Media Player 10 cannot detect your portable device.
This problem occurs because the Setup program for ActiveSync 4.0 installs updates for Windows Media Player 10. If Windows Media Player 10 is not installed, the Setup program does not install the updates.
Therefore, if you install Windows Media Player 10 after you have installed ActiveSync 4.0, Windows Media Player 10 does not have the required updates to connect to your portable device.
To resolve this problem, you must repair the ActiveSync 4.0 installation. To repair the installation, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about Microsoft ActiveSync and Microsoft Windows Mobile, visit the following Microsoft Web site:
Contact us for more help
Connect with Answer Desk for expert help.