Article ID: 901055 - View products that this article applies to.
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If you install Microsoft Windows Media Player 10 after you install Microsoft ActiveSync 4.0, Windows Media Player 10 cannot detect your portable device.
This problem occurs because the Setup program for ActiveSync 4.0 installs updates for Windows Media Player 10. If Windows Media Player 10 is not installed, the Setup program does not install the updates.
Therefore, if you install Windows Media Player 10 after you have installed ActiveSync 4.0, Windows Media Player 10 does not have the required updates to connect to your portable device.
To resolve this problem, you must repair the ActiveSync 4.0 installation. To repair the installation, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about Microsoft ActiveSync and Microsoft Windows Mobile, visit the following Microsoft Web site: