Error message when you use the Terminal Server application on a computer that is running Windows 2000: “Stop 1E, {c0000005, a0109ba0, 0, a0cd3584}”

Article translations Article translations
Article ID: 901198 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

On This Page

Symptoms

When you use the Terminal Server application on a computer that is running Microsoft Windows 2000, the Terminal Server application may stop responding. Additionally, you may receive a Stop error message that is similar to the following:
Stop 1E, {c0000005, a0109ba0, 0, a0cd3584}

Cause

This problem occurs because a Graphics Device Interface (GDI) object is released two times in Windows 2000.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Microsoft Windows 2000 Server Service Pack 4 installed on your computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Win32k.sys5.0.2195.70721,638,70407-Nov-200510:59x86Not Applicable
Win32k.sys5.0.2195.70721,638,70407-Nov-200510:59x86UNIPROC

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
842910 A Stop error that references the Win32k.sys file occurs after a screen redraw

Properties

Article ID: 901198 - Last Review: November 2, 2013 - Revision: 3.0
Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB901198

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com