FIX: Some 32-bit applications that use SQL-DMO and SQL-VDI APIs may stop working after you install SQL Server 2000 Service Pack 4 on an Itanium-based computer

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Article ID: 902150 - View products that this article applies to.
Bug #: 20000151 (SQL Server 8.0)
Microsoft distributes Microsoft SQL Server 2000 fixes as one downloadable file. Because the fixes are cumulative, each new release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2000 fix release.
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SUMMARY

This article describes the following about this hotfix release:
  • The issues that are fixed by this hotfix package
  • The prerequisites for installing the hotfix package
  • Whether you must restart the computer after you install the hotfix package
  • Whether the hotfix package is replaced by any other hotfix package
  • Whether you must make any registry changes
  • The files that are contained in the hotfix package

SYMPTOMS

You install Microsoft SQL Server 2000 Service Pack 4 (SP4) on an Itanium-based computer that is running a 64-bit version of Microsoft SQL Server 2000. When you do this, some 32-bit applications that are running on the local computer may stop working. The applications that stop working use SQL Distributed Management Objects (SQL-DMO) or SQL Virtual Device Interface (SQL-VDI) APIs. Additionally, you may receive the following error messages:
The application has failed to start because MSVCR71.dll was not found. Reinstalling this application may fix this problem.
CoCreateInstance (CLSID, IID) produced COM error 0x8007007E with Windows error 1814 "The specified module could not be found."

CAUSE

This problem occurs because the 32-bit SQL-DMO and SQL-VDI APIs have a dependency on the Msvcr71.dll file. However, the Msvcr71.dll file was not included with the 64-bit SQL Server 2000 SP4 package for Itanium-based operating systems. Therefore, after you apply SQL Server 2000 SP4, any 32-bit applications that use SQL-DMO or SQL-VDI APIs that run on the Itanium-based computer may experience this problem.

RESOLUTION

The installer does not install this hotfix correctly on x64-based systems. This installation issue occurs when the following conditions are true:
  • The system uses the Advanced Micro Devices (AMD) AMD64 processor architecture or the Intel Extended Memory 64 Technology (EM64T) processor architecture.

    Note This issue does not occur on systems that use the Intel Itanium processor architecture.
  • The system is running a 64-bit version of the Microsoft Windows Server operating system.
  • The system is running a 32-bit version of SQL Server 2000.
We have corrected this installation issue in later builds of SQL Server 2000, starting with version 8.00.2244. When a customer who is running SQL Server 2000 on an x64-based system requests this hotfix, we will provide a build that includes this hotfix and that can be installed correctly on an x64-based system. The build that we provide will be version 8.00.2244 or a later version.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Microsoft SQL Server 2000 Service Pack 4 (SP4)


For more information about how to obtain SQL Server 2000 Service Pack 4, click the following article number to view the article in the Microsoft Knowledge Base:
290211 How to obtain the latest SQL Server 2000 service pack

Restart information

You do not have to restart the computer after you apply this hotfix. However, the SQL services are automatically restarted when you apply the hotfix.

Registry information

You do not have to modify the registry.

Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain of all the files that you must have to fully update a product to the latest build.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

SQL Server 2000 Itanium-based version

   Date         Time   Version         Size       File name     Platform
   ---------------------------------------------------------------------
  06-Jun-2005  22:46  8.11.50523.0      758,784  Mssdi98.dll      IA64
 08-Jul-2005  16:22  2000.80.2148.0  1,187,840  Pfclnt80.dll     IA64
 16-Jun-2005  21:15                    552,068  Procsyst.sql
 16-Jun-2005  21:15                     18,810  Sp4_serv_qfe.sql
  08-Jul-2005  17:10  2000.80.2148.0  1,061,376  Sqlagent.exe     IA64
  08-Jul-2005  16:33  2000.80.2148.0    334,336  Sqldiag.exe      IA64
  08-Jul-2005  16:24  2000.80.2148.0    246,784  Sqlfth75.dll     IA64
  08-Jul-2005  22:14  2000.80.2148.0 24,935,424  Sqlservr.exe     IA64
  
Note Because of file dependencies, the most recent hotfix or feature that contains these files may also contain more files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the naming schema for Microsoft SQL Server updates, click the following article number to view the article in the Microsoft Knowledge Base:
822499 New naming schema for Microsoft SQL Server software update packages
For more information about the terminology that Microsoft uses when it corrects software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 902150 - Last Review: June 19, 2007 - Revision: 5.4
APPLIES TO
  • Microsoft SQL Server 2000 64-bit Edition
Keywords: 
kbautohotfix kbbug kbfix kbhotfixserver kbqfe KB902150

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