FIX: Some 32-bit applications that use SQL-DMO and SQL-VDI APIs may stop working after you install SQL Server 2000 Service Pack 4 on an Itanium-based computer

This article describes the following about this hotfix release:

• The issues that are fixed by this hotfix package
• The prerequisites for installing the hotfix package
• Whether you must restart the computer after you install the hotfix package
• Whether the hotfix package is replaced by any other hotfix package
• Whether you must make any registry changes
• The files that are contained in the hotfix package

You install Microsoft SQL Server 2000 Service Pack 4 (SP4) on an Itanium-based computer that is running a 64-bit version of Microsoft SQL Server 2000. When you do this, some 32-bit applications that are running on the local computer may stop working. The applications that stop working use SQL Distributed Management Objects (SQL-DMO) or SQL Virtual Device Interface (SQL-VDI) APIs. Additionally, you may receive the following error messages:

This problem occurs because the 32-bit SQL-DMO and SQL-VDI APIs have a dependency on the Msvcr71.dll file. However, the Msvcr71.dll file was not included with the 64-bit SQL Server 2000 SP4 package for Itanium-based operating systems. Therefore, after you apply SQL Server 2000 SP4, any 32-bit applications that use SQL-DMO or SQL-VDI APIs that run on the Itanium-based computer may experience this problem.

The installer does not install this hotfix correctly on x64-based systems. This installation issue occurs when the following conditions are true:

• The system uses the Advanced Micro Devices (AMD) AMD64 processor architecture or the Intel Extended Memory 64 Technology (EM64T) processor architecture.
  
  Note This issue does not occur on systems that use the Intel Itanium processor architecture.
• The system is running a 64-bit version of the Microsoft Windows Server operating system.
• The system is running a 32-bit version of SQL Server 2000.

We have corrected this installation issue in later builds of SQL Server 2000, starting with version 8.00.2244. When a customer who is running SQL Server 2000 on an x64-based system requests this hotfix, we will provide a build that includes this hotfix and that can be installed correctly on an x64-based system. The build that we provide will be version 8.00.2244 or a later version.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Microsoft SQL Server 2000 Service Pack 4 (SP4)

For more information about how to obtain SQL Server 2000 Service Pack 4, click the following article number to view the article in the Microsoft Knowledge Base:

Restart information

You do not have to restart the computer after you apply this hotfix. However, the SQL services are automatically restarted when you apply the hotfix.

Registry information

You do not have to modify the registry.

Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain of all the files that you must have to fully update a product to the latest build.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

SQL Server 2000 Itanium-based version

Note Because of file dependencies, the most recent hotfix or feature that contains these files may also contain more files.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about the naming schema for Microsoft SQL Server updates, click the following article number to view the article in the Microsoft Knowledge Base: For more information about the terminology that Microsoft uses when it corrects software after it is released, click the following article number to view the article in the Microsoft Knowledge Base: