Article ID: 902327 - View products that this article applies to.
Consider the following scenario. You create a mail merge document in Microsoft Office Word 2003 or in Microsoft Word 2002. Additionally, you want to add Microsoft Outlook contacts to the mail merge document. When you click your Outlook Contacts folder in the Select Contact List Folder dialog box and then click OK, the Data Link Properties dialog box is displayed.
To resolve this issue, create a new Outlook e-mail profile. Then, configure the new e-mail profile to use the personal folders (.pst) files that belonged to the original e-mail profile. To locate the .pst files, follow these steps:
(http://support.microsoft.com/kb/829918/ )How to create a new e-mail profile in Outlook 2003
287072After you create the new e-mail profile, configure the e-mail profile to use the .pst files that belonged to the original e-mail profile. To do this, follow these steps:
(http://support.microsoft.com/kb/287072/ )How to create a new e-mail profile for Outlook 2002
To work around this issue, install Microsoft Data Access Components (MDAC) 2.8 Service Pack 1 (SP1). For more information about how to obtain MDAC 2.8 SP1, click the following article number to view the article in the Microsoft Knowledge Base:
884103Note If you do not have MDAC 2.8 installed on the computer, you must install MDAC 2.8 before you install MDAC 2.8 SP1. To install MDAC 2.8, visit the following Microsoft Web site:
(http://support.microsoft.com/kb/884103/ )How to obtain the latest MDAC 2.8 service pack
http://msdn2.microsoft.com/en-us/data/aa937730.aspxFor more information about how to install MDAC 2.8, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/ms810805.aspxAfter you install MDAC 2.8, restart the computer. Then, install MDAC 2.8 SP1. After you install MDAC 2.8 SP1, restart the computer. Then, start Outlook 2003.
Note MDAC 2.8 is installed when you install Microsoft Windows XP Service Pack 2 (SP2). If you use Windows XP, you may decide to install Windows XP SP2 instead of installing MDAC 2.8 by itself. Note that you must install MDAC 2.8 SP1 after you install Windows XP SP2. To install Windows XP SP2, visit the following Microsoft Windows Update Web site:
http://support.microsoft.com/xpsp2getinstallFor more information about how to obtain Windows XP SP2, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/ )How to obtain the latest Windows XP service pack
For more information about other issues that may occur during a mail merge in Word, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/320838/ )"The operation could not be completed because of dialog or database engine failure" error message if you use Outlook contacts for a mail merge
(http://support.microsoft.com/kb/322215/ )"Operation could not be completed because of dialog or database failure" error message when you try to perform a mail merge
Article ID: 902327 - Last Review: April 25, 2013 - Revision: 4.0