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You receive an "Error 1935" error message when you try to install Works, Student, or Encarta
Article ID: 902330 - View products that this article applies to.
When you try to install Microsoft Works, Microsoft Student, or Microsoft Encarta, you receive an error message that resembles the following:
Error 1935. An error occurred during the installation of assembly 'Microsoft.MSXML2,publicKeyToken="6bd6b9abf345378f",version="4.20.9818.0",type="win3 2",processor Architecture="x86". Please refer to help and support for more information. HRESULT 0x8007001F.
This problem occurs because of certain third-party programs and background programs that are running on the computer. For example, this problem may be caused by programs such as WinTools, WinEasy, WebSearch, Easy Installer, System Mechanic, and HP Component Manager.
To resolve this problem, use the following methods in the order that they are presented.
Method 1: Remove the programTo resolve this problem, follow these steps:
Method 2: Set Ad Aware to manual mode and quit Ad-WatchIf following the steps in the "Method 1: Remove the program" section does not resolve the problem, and if Ad Aware is installed on the computer, set Ad Aware to manual mode, and then quit Ad-Watch. To do this, follow these steps:
Article ID: 902330 - Last Review: September 12, 2011 - Revision: 5.0