You may receive an error message and the installation may stop responding when you try to start the IIS Admin service in IIS

When you try to start the IIS Admin service in Microsoft Internet Information Services, you may receive an error message that is similar to one of the following: You may also receive an error message in Event Viewer that is similar to one or more of the following:

This problem may occur if the Msxml3.dll file is not correctly registered.

To resolve this problem, you must correctly register the Msxml3.dll file. To register the Msxml3.dll file, click Start, click Run, type regsvr32 Msxml3.dll, and then click OK.

If you are installing IIS and the installation process stops responding, follow these methods. After each method, check to see if the problem still occurs.

Method 1: Verify the permissions on the MachineKeys folders

The following settings are the default permissions for the MachineKeys folder on Microsoft Windows Server 2003-based computers:

• Administrators (Full Control): This folder only
• Everyone (Special): This folder, subfolders, and files
• SYSTEM (Full Control): This folder, subfolders, and files

To verify the special permissions for the Everyone group, follow these steps:

1. Right-click the MachineKeys folder, and then click Properties.
2. Click the Security tab, and then click Advanced.
3. Click View/Edit.

The special permissions include the following permissions:

• List Folder/Read Data
• Read Attributes
• Read Extended Attributes
• Create Files/Write Data
• Create Folders/Append Data
• Write Attributes
• Write Extended Attributes
• Read Permissions

For more information about how to verify the permissions on the MachineKeys folder in Windows 2000 and Windows NT 4.0, click the following article number to view the article in the Microsoft Knowledge Base:

Method 2: Verify the permissions on the Inetsrv folder

The following settings are the default permissions for the Inetsrv folder on Windows Server 2003-based computers and Windows 2000-based computers:

• Administrators (Full Control): This folder, subfolders, and files
• CREATOR OWNERS (Full Control): Subfolders and files only
• Power Users (Modify): This folder, subfolders, and files
• SYSTEM (Full Control): This folder, subfolders, and files
• Users (Read & Execute): This folder, subfolders, and files

Method 3: Delete the IIS Out-of-Process Pooled Applications package and delete all the files in the Inetsrv folder

To delete the IIS Out-of-Process Pooled Applications package and delete all the files in the Inetsrv folder, follow these steps:

1. Click Start, click Run, type %Systemroot%\system32\com\comexp.msc, and then click OK.
2. Expand Component Services, expand Computers, expand My Computer, and then expand COM+ Applications.
3. Right-click IIS Out-of-Process Pooled Applications, and then click Delete.
   
   Note To delete the IIS Out-of-Process Pooled Applications package, open the IIS Out-of-Process Pooled Applications Properties dialog box, click the Advanced tab, and then click to clear the Disable Deletion check box.
4. Close Component Services.
5. Click Start, click Run, type %SystemRoot%\system32\Inetsrv, and then click OK.
6. On the Edit menu, click Select All, press Delete, and then click Yes.

Method 4: Stop all services that are not required by the operating system

To stop a service, click Start, click Run, type services.msc, right-click the service you want to stop, and then click Stop.

Method 5: Remove IIS and delete the files in the MachineKeys folder

For more information about how to remove IIS and delete the files in the MachineKeys , click the following article number to view the article in the Microsoft Knowledge Base:

Method 6: Register the Wamreg.dll file

To register the Wamreg.dll file, click Start, click Run, type regsvr32 %systemroot%\system32\inetsrv\wamreg.dll, and then click OK.

Method 7: Reinstall IIS

To remove and then reinstall IIS, use Add/Remove Programs in Control Panel.