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After you publish a certificate in Active Directory on a Windows XP-based computer, certificate renewal may leave the Active Directory certificate store emptyArticle ID: 903930 - View products that this article applies to. SYMPTOMSYou are trying to use the autoenrollment feature to manage
the life cycle of a user's certification authority certificate on a Microsoft
Windows XP-based computer. After you publish the certificate in Active
Directory directory service, certificate renewal may leave the Active Directory
certificate store empty. CAUSEThis problem occurs when the autoenrollment feature removes
the old certificate from Active Directory without publishing a new certificate.
This problem occurs when you renew the certificate under some specific
circumstances. RESOLUTIONHotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
(http://support.microsoft.com/contactus/?ws=support)
PrerequisitesYou must have Windows XP Service Pack 1 (SP1) or Windows XP Service Pack 2 (SP2) installed before you install this hotfix.Restart requirementYou must restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows XP with Service Pack 1Collapse this table
Windows XP with Service Pack 2Collapse this table
WORKAROUNDTo work around this problem, retrieve the certificate from
the certification authority (CA), and then publish the certificate in Active
Directory. For more information about how to retrieve a certificate from a Microsoft Windows Server 2003 CA, visit the following Microsoft Web site: http://technet2.microsoft.com/windowsserver/en/library/448dc9ee-eec5-4229-a6e5-64653bc4e1531033.mspx For more information about how to retrieve a certificate from a
Microsoft Windows 2000 CA, visit the following Microsoft Web site:
(http://technet2.microsoft.com/windowsserver/en/library/448dc9ee-eec5-4229-a6e5-64653bc4e1531033.mspx)
http://technet2.microsoft.com/windowsserver/en/library/71284504-7cf5-4a8e-bc76-b138e64de7d81033.mspx For more information about how to publish a certificate in Active
Directory on a Windows Server 2003-based computer, visit the following
Microsoft Web sites:
(http://technet2.microsoft.com/windowsserver/en/library/71284504-7cf5-4a8e-bc76-b138e64de7d81033.mspx)
http://technet2.microsoft.com/WindowsServer/en/library/c25f57b0-5459-4c17-bb3f-2f657bd23f781033.mspx?mfr=true
(http://technet2.microsoft.com/WindowsServer/en/library/c25f57b0-5459-4c17-bb3f-2f657bd23f781033.mspx?mfr=true)
http://technet2.microsoft.com/windowsserver/en/library/051bbb3a-a5f4-46ef-827d-4b68ee0610b61033.mspx For more information about how to publish a certificate in Active
Directory on a Windows 2000-based computer, visit the following Microsoft Web
site:
(http://technet2.microsoft.com/windowsserver/en/library/051bbb3a-a5f4-46ef-827d-4b68ee0610b61033.mspx)
http://www.microsoft.com/windows/windows2000/en/advanced/help/sag_CSprocsPol_PubAD.htm
(http://www.microsoft.com/windows/windows2000/en/advanced/help/sag_CSprocsPol_PubAD.htm)
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section. MORE INFORMATIONFor more information about certificate autoenrollment in
Windows XP, visit the following Microsoft Web site: http://technet.microsoft.com/en-us/library/bb456981.aspx For
more information, click the following article number to view the article in the
Microsoft Knowledge Base:
(http://technet.microsoft.com/en-us/library/bb456981.aspx)
824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
PropertiesArticle ID: 903930 - Last Review: October 9, 2011 - Revision: 5.0
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