FIX: You may receive a message box when you try to install Windows Messenger 5.1 in unattended mode on Windows Server 2003 SP1 or on Windows XP SP2

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Article ID: 904023 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Microsoft Windows Server 2003 Service Pack 1 (SP1) or Microsoft Windows XP Service Pack 2 (SP2), you may receive a message box when you try to install Microsoft Windows Messenger 5.1 by using the /Q switch. The /Q switch runs the Setup program in unattended mode. This mode is also known as a quiet install.

This problem occurs when a dependent application such as Microsoft Outlook Express is running. The message box prompts you to close the dependent application before you continue the installation process. This behavior is not consistent with unattended mode.

CAUSE

This problem occurs when Microsoft Windows Installer uses the RemoveExistingProducts action. The RemoveExistingProducts action calls the uninstall routine. However, this action does not pass the ClientUILevel property to the uninstall process. Therefore, the Setup program does not continue in unattended mode, and you receive the message box that is mentioned in the "Symptoms" section.

RESOLUTION

Service pack information

Windows Server 2003

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

Windows Server 2003 SP1

Prerequisites
There are no prerequisites to install this hotfix.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit versions
   Date         Time   Version        Size    File name
   ------------------------------------------------------
   31-Aug-2005  00:47  3.1.4000.2520  78,848  Msiexec.exe
Windows Server 2003, 64-bit version
   Date         Time   Version        Size     File name    Platform
   -----------------------------------------------------------------
   31-Aug-2005  03:39  3.1.4000.2520  165,376  Msiexec.exe  x64

Windows XP SP2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
There are no prerequisites to install this hotfix.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, IA-64 bit version
   Date         Time   Version        Size     File name    Platform
   -----------------------------------------------------------------
   31-Aug-2005  03:39  3.1.4000.2520  229,376  Msiexec.exe  IA-64
Windows XP, 32-bit version
   Date         Time   Version        Size    File name
   ------------------------------------------------------
   30-Aug-2005  23:53  3.0.3790.2750  77,312  Msiexec.exe

WORKAROUND

To work around this problem, follow these steps:
  1. Remove any earlier version of Microsoft Windows Messenger from the computer.
  2. Run the Setup program for Windows Messenger 5.1 again.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 904023 - Last Review: August 29, 2007 - Revision: 3.4
APPLIES TO
  • Microsoft Windows Server 2003 Service Pack 1
  • Microsoft Windows XP Home Edition SP2
  • Microsoft Windows XP Professional SP2
  • Microsoft Windows Messenger 5.1
Keywords: 
kbautohotfix kbwinserv2003sp2fix kbtshoot kbfix kbbug kbhotfixserver kbqfe KB904023

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