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Office programs may stop responding when you save a new file to a floppy disk drive on a Windows 2000-based computer that has Update Rollup 1 for Windows 2000 SP4 installedArticle ID: 904368 - View products that this article applies to. On This PageSYMPTOMSOn a Microsoft Windows 2000-based computer that has Update Rollup 1 for Windows 2000 Service Pack 4 (SP4) installed, Microsoft Office programs may stop responding when you save a new file to a floppy disk drive. For example, when you save a new Microsoft Word document to a floppy disk drive, Word may stop responding. RESOLUTIONTo resolve this problem, use one of the following methods. Method 1: Install version 2 of Update Rollup 1 for Windows 2000 SP4To install version 2 of Update Rollup 1 for Windows 2000 SP4, visit the following Microsoft Web site:http://www.microsoft.com/downloads/details.aspx?FamilyID=b54730cf-8850-4531-b52b-bf28b324c662&DisplayLang=en
(http://www.microsoft.com/downloads/details.aspx?FamilyID=b54730cf-8850-4531-b52b-bf28b324c662&DisplayLang=en)
Method 2: Install the 904368 updateTo install a specific update that resolves this problem, download and install the following file. The following file is available for download from the Microsoft Download Center:Collapse this image 
(http://www.microsoft.com/downloads/details.aspx?FamilyID=6d8b0194-85cb-40df-8346-910be4ddcbbc)
119591
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/
)
How to obtain Microsoft support files from online services
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/
)
New file naming schema for Microsoft Windows software update packages
824684
(http://support.microsoft.com/kb/824684/
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Description of the standard terminology that is used to describe Microsoft software updates
PropertiesArticle ID: 904368 - Last Review: March 22, 2007 - Revision: 4.6 APPLIES TO
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