On a Microsoft Windows 2000-based computer that has Update Rollup 1 for Windows 2000 Service Pack 4 (SP4) installed, Microsoft Office programs may stop responding when you save a new file to a floppy disk drive. For example, when you save a new Microsoft Word document to a floppy disk drive, Word may stop responding.

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To resolve this problem, use one of the following methods.

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Method 1: Install version 2 of Update Rollup 1 for Windows 2000 SP4

To install version 2 of Update Rollup 1 for Windows 2000 SP4, visit the following Microsoft Web site:

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Method 2: Install the 904368 update

To install a specific update that resolves this problem, download and install the following file. The following file is available for download from the Microsoft Download Center:
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base: For more information, click the following article number to view the article in the Microsoft Knowledge Base:

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