You receive a "STOP 0x00000041 MUST_SUCCEED_POOL_EMPTY" error message on a Windows 2000 Service Pack 4-based computer

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Article ID: 904375
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SYMPTOMS

Consider the following scenario:
  • You use a program that runs NetBIOS functions.
  • The program runs for a long time.
  • You run this program on a Microsoft Windows 2000 Service Pack 4 (SP4)-based computer.
In this scenario, the computer may stop responding (hang). Then, you receive a Stop error message that is similar to the following:
STOP 0x00000041 MUST_SUCCEED_POOL_EMPTY (0x1000,0x440,0x2E,0x1)
Note The four parameters in this error message may vary.

CAUSE

This problem occurs because of a pool memory leak in the Netbios.sys driver.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To install this hotfix, you must have Windows 2000 Service Pack 4 (SP4) installed on your computer.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   12-Aug-2005  04:51  5.0.2195.7061      33,488  Netbios.sys
   25-Feb-2005  17:43  6.1.22.4          371,936  Updspapi.dll     

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 904375 - Last Review: October 9, 2011 - Revision: 2.0
Keywords: 
kbautohotfix kbbug kbfix kbwin2000presp5fix kbHotfixServer kbqfe KB904375

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