Article ID: 905260 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
When a customer wants to use both a credit card and store credit to pay for a transaction in Microsoft Business Solutions Retail Management System, Store Operations, the transaction does not complete, and the customer's credit card is unintentionally charged. Additionally, the cashier receives the following error message:
Even though the transaction did not complete, the customer's credit card retains the charge that was applied.
Validation error 314: An account tender will be modified because the customer's credit limit has been exceeded.
This problem occurs because the customer has insufficient store credit.
In Microsoft Retail Management System versions earlier than Microsoft Retail Management System 1.2 Service Pack 3 (SP3), Credit Card tender types are validated before Store Account tender types.
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Retail Management Service 1.2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/899906/ )How to obtain Microsoft Business Solutions Retail Management System service packs
Starting with Microsoft Retail Management System 1.2 SP3, Microsoft Retail Management System, Store Operations validates the Store Account tender type before it tries to validate the Credit Card tender type. If a transaction fails because the customer has insufficient credit, Microsoft Retail Management System, Store Operations does not try to validate the Credit Card tender type.
Steps to reproduce the behaviorA customer wants to use both a credit card and store credit to pay for a transaction in Microsoft Retail Management System, Store Operations. To pay for the transaction, the cashier performs the following steps:
Contact us for more help
Connect with Answer Desk for expert help.