Items are not sorted as expected when you are using a third-party mailbox store in Outlook 2003

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Article ID: 905303 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You are using a third-party mailbox store in Microsoft Office Outlook 2003.
  • You try to group or to sort items in a custom view.
In this scenario, the items are not sorted as expected. Additionally, the rows in the custom view may appear as blank lines. And, the rows may be grouped together in the same group.

CAUSE

This problem may occur if the following conditions are true:
  • The third-party mailbox store is using the IMAPITable implementation.
  • The third-party mailbox store uses the ITableData::HrGetView method to generate an IMAPITable interface.

RESOLUTION

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Office 2003 Service Pack 3. To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003

Hotfix information

How to obtain the hotfix

This issue is fixed in the Outlook 2003 post-Service Pack 2 Hotfix Package that is dated December 6, 2005. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
899340 Description of the Outlook 2003 post-Service Pack 2 hotfix package: December 6, 2005

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Office 2003 Service Pack 3.

Properties

Article ID: 905303 - Last Review: October 9, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Office Outlook 2003
Keywords: 
kboffice2003sp3fix kbview kbemail kboffice2003presp3fix kbexpertiseinter kbbug kbfix kbqfe KB905303

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