Article ID: 905421 - Last Review: March 23, 2006 - Revision: 2.2

You receive an "Either there is no default mail client or the current mail client cannot fulfill the messaging request" error message when you try to use the Address Book in Word

View products that this article applies to.
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.
Expand all | Collapse all

SYMPTOMS

When you try to use the Address Book in one of the Microsoft Word programs that are listed in the "Applies to" section, the Address Book does not open. Additionally, you receive the following error message:
Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client.
Back to the top

CAUSE

This issue may occur if the following conditions are true:
  • Microsoft Outlook is not set as the default e-mail client on the computer.
  • You perform one of the following actions in Word:
    • You click Insert Address on the Envelopes tab or on the Labels tab.

      Note To view the Envelopes tab or the Labels tab, point to Letters and Mailings on the Tools menu, and then click Envelopes and Labels.
    • You click Select from Outlook contacts and then click Next in the Mail Merge Wizard.

      Note To start the Mail Merge Wizard, point to Letters and Mailings on the Tools menu, and then click Mail Merge.
Back to the top

RESOLUTION

To resolve this issue, use one of the following methods:
  • Install one of the Outlook programs that are listed in the "Applies to" section.
  • Set Outlook as the default e-mail client on the computer. To do this, follow these steps:
    1. Start Microsoft Internet Explorer.
    2. On the Tools menu, click Internet Options.
    3. Click the Programs tab.
    4. In the E-mail box, click Microsoft Outlook.
    5. Click OK to close the Internet Options dialog box.
Back to the top
APPLIES TO
  • Microsoft Office Word 2003
  • Microsoft Word 2002 Standard Edition
  • Microsoft Word 2000 Standard Edition
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
Back to the top
Keywords: 
kbaddressbook kbtshoot kbprb KB905421
Back to the top