Known graphics issues in Fable: The Lost Chapters

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INTRODUCTION

This article describes the known graphics issues in Microsoft Fable: The Lost Chapters.

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For some monitors, certain resolutions could lead to display problems

Fable: The Lost Chapters provides support for a variety of resolution settings based on what your video card supports. However, the monitor that you are using may not support all these resolutions. Any display problems that you experience when you play the game may occur because of your display configuration. Your display configuration includes the video card, the monitor, the drivers, and so on. We recommend that you try various resolutions in-game so that you can revert to another setting if the monitor does not support the chosen resolution. See the documentation for the monitor that you are using or visit the monitor manufacturer's Web site for information about the native resolutions of the monitor.

LCD monitors provide poor image quality at non-native resolutions

See the monitor documentation or visit the monitor manufacturer's Web site for information about the native resolutions of the monitor.

For some video cards that have at least 64 MB of memory, you may receive an error message that states that your video card does not meet the minimum requirements

Your video card may have 64 MB of memory. However, the video card does not provide the texel and pixel shader support that Fable: The Lost Chapters requires. See your video card documentation or visit the video card manufacturer's Web site for information about the capabilities of your video card.

The brightness may be reset to the default setting if you press ALT+TAB to leave and then return to the game

If you press ALT+TAB to leave and then return to the game after you have changed the Brightness setting from its default setting, the brightness may be reset to the default setting.

To readjust the brightness, follow these steps:

Press ESC to display the in-game menu.
Click Options.
Click Video Options, and then change the brightness as needed.

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Nvidia GeForce cards

Issue 1

When you start the game, the screen will turn black but you can still hear music playing. To resolve this issue, download and install the latest Nvidia drivers. To do this, visit the following Nvidia Web site:

http://www.nvidia.com (http://www.nvidia.com)

Issue 2

When you start the game, you cannot see certain text in the game. Or, certain text in the game is distorted. To resolve this issue, turn off antialising support. To do this, follow these steps:

Start the game.
Click Options.
Click Video Options.
Change the antialiasing to OFF.
Click OK.

Issue 3: Runtime error

When you start the game on a computer that has GeForce2 MX 400, GeForce4 MX 420, GeForce4 MX 440, GeForce4 MX 440SE, GeForce4 MX 4000, GeForce4 MX 4400, or GeForce MX 460, you may receive a Microsoft Visual C++ Runtime Library error message that is similar to the following:

Runtime Error! C:\Program Files\Microsoft Games\Fable - The Lost Chapters\Fable.exe

This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information. These video cards are not supported.

To resolve this issue, upgrade to a video card or a chipset that has support for Pixel and Vertex shaders. For a list of unsupported video cards, click the following article number to view the article in the Microsoft Knowledge Base:

905588 (http://support.microsoft.com/kb/905588/ ) The minimum system requirements for Microsoft Fable: The Lost Chapters

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Radeon 9200

When you play the game, it runs slowly and sometimes stops responding. To resolve this issue, download and install the latest video card drivers from the following ATI Web site:

http://ati.amd.com/ (http://ati.amd.com/)

Note Make sure that you install the Microsoft .NET Framework software.

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Game stops responding on SIS 760

When you are playing the game, the game may stop responding. There is no workaround for this issue. We recommend that you purchase and install a video card that is supported by Fable: The Lost Chapters PC. If you need help with purchasing or installing a video card, contact the manufacturer of the computer. Or, you can return the game at the point of purchase. For information about the Microsoft Satisfaction Guarantee, visit the following Microsoft Web site:

http://www.microsoft.com/mscorp/productrefund/refund.mspx (http://www.microsoft.com/mscorp/productrefund/refund.mspx)

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Error messages

You may receive the following error messages when you play Fable: The Lost Chapters. The following table provides the cause and resolution for each error message.

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Error message	Cause and resolution
Your computer's video driver was not tested with this game. A newer version that is compatible may be available. If you wish to update your drivers, please contact your computer manufacturer for any necessary help.	Fable: The Lost Chapters detects that the computer's video card or chipset driver does not meet the minimum requirements. We recommend that you contact the manufacturer of your computer or the manufacturer of your video card for information about how to update the drivers. For information about how to contact the manufacturer, see the "References" section.
Your computer's video driver is known to have serious issues with the game. A newer version that is compatible may be available. If you wish to update your drivers, please contact your computer manufacturer for any necessary help.	Fable: The Lost Chapters detects that the computer's video card or chipset driver is known to cause issues with the game. We recommend that you contact the manufacturer of your computer or the manufacturer of your video card for information about how to update the drivers. For information about how to contact the manufacturer, see the "References" section.
We are sorry, but you need to have DirectX 9.0b installed to run this program. Please run Fable setup again to install DirectX.	Fable: The Lost Chapters detects that the computer does not have Microsoft DirectX 9.0b installed. We recommend that you update or reinstall DirectX. To do this, follow the instructions in the following article in the Microsoft Knowledge Base: 256182 (http://support.microsoft.com/kb/256182/ ) Games Err Msg: <Game> requires DirectX <version> or DirectX <file name> is not found
Error message 1: A problem occurred initializing DirectDraw. Hardware acceleration maybe disabled, please run DXDIAG. Error message 2: Runtime Error! C:\Program Files\Microsoft Games\Fable - The Lost Chapters\Fable.exe. This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.	Fable: The Lost Chapters could not correctly initialize the 2D part of DirectX (DirectDraw) to display the game. DirectX may be corrupted. Alternatively, video hardware acceleration may have to be increased. We recommend that you follow the instructions in the following article in the Microsoft Knowledge Base: 191660 (http://support.microsoft.com/kb/191660/ ) Games: The DirectDraw option or the Direct3D option is unavailable when you start games for Windows
A problem occurred initializing Direct3D. Hardware acceleration maybe disabled, please run DXDIAG.	Fable: The Lost Chapters could not correctly initialize the 3D part of DirectX (Direct3D) to display the game. DirectX may be corrupted. Alternatively, video hardware acceleration may have to be increased. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 191660 (http://support.microsoft.com/kb/191660/ ) Games: The DirectDraw option or the Direct3D option is unavailable when you start games for Windows
We have detected the video card in your machine may be a prototype. We recommend using only supported retail video cards to play Fable.	Fable: The Lost Chapters detects that the computer's video card may be a prerelease version or a beta version of the final hardware. We recommend that you contact the manufacturer of your video card for information about how to upgrade the computer's video card or chipset to the minimum system requirements of a 64 MB chipset with texel and pixel shader support. For information about how to contact the manufacturer, see the "References" section.