Error message when you print or print-preview a report in Microsoft Dynamics SL: "System Message 7011"

Article ID: 905595 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You print or print-preview reports in any one of the following modules:
  • Purchasing in Microsoft Dynamics SL
  • Order Management in Microsoft Dynamics SL
  • Inventory in Microsoft Dynamics SL
  • Time and Expense for Projects in Microsoft Dynamics SL


When you take this action, you receive one of the following series of error messages:

Series 1:
System Message 7011- ROI Get RIPARAM failed for CRPERC. Error=.
After you receive this message, you receive the following error message:
System Message 7011- ROI Get RIPARAM failed for CRPEMSGCNT. Error=.
See Cause 1, 2, 3, and 4.

Series 2:
CRPEHLPR MFC Application has encountered a problem and needs to close. We are sorry for the inconvenience.
Followed by:
System Message 7011- ROI Get RIPARAM failed for CRPERC. Error=.
Followed by:
System Message 7011 - ROI Get RIPARAM failed for CRPEMSGCNT. Error=.
See Cause 5.


Series 3:
Microsoft Visual C++ Runtime Library Runtime Error! Program: The application has requested the Runtime to terminate in an unusual way. Please contact the application's support team for more information.
Followed by:
System Message 7011- ROI Get RIPARAM failed for CRPERC. Error=.
Followed by:
System Message 7011 - ROI Get RIPARAM failed for CRPEMSGCNT. Error=.
See Cause 6.


CAUSE

This problem occurs for one of the following reasons.

Cause 1

The Data Execution Prevention (DEP) feature blocks some files from successfully running when Microsoft Dynamics SL or Microsoft Business Solutions - Solomon program files are on a computer that is running one of the following operating systems:
  • Windows Server 2008 or Windows Server 2008 R2
  • Windows 7
  • Windows Server 2003 with Service Pack 1 (SP1)
  • Windows Vista with Service Pack 1 (SP1)
  • Windows XP Professional with Service Pack 2 (SP2)
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Cause 2:

There are corrupted records in the Microsoft Dynamics SL application database or in the Microsoft Business Solutions - Solomon application database.

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Cause 3:

The Capicom.dll file was registered incorrectly.

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Cause 4:

Microsoft Dynamics SL uses Crystal Reports 10. This version of Crystal Reports is an upgrade from an earlier version. Therefore, some program settings are no longer compatible.

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Cause 5:

This problem occurs because there is a supression formula on a subreport that is associated with the report that you are trying to print.

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Cause 6:

The MSDSL application role or the E7F575915A2E4897A517779C0DD7CE SQL user is not synchronized correctly with the Microsoft Dynamics SL databases. Or, both the role and the user are not synchronized correctly. This situation can occur if the following conditions are true:
  • You select the Synchronize All Ownership and Security update scenario in the Database Maintenance (98.290.00) screen and the Database Maintenance (98.290.00) screen is from an earlier version of Microsoft Dynamics SL.
  • You run the update scenario on any database that exists on the same instance of SQL Server as a Microsoft Dynamics SL 7.0 database.
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RESOLUTION

To resolve this problem, use the appropriate resolution.

Resolution 1

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Resolution 2

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Resolution 3

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Resolution 4:

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Resolution 5:

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Resolution 6:

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Properties

Article ID: 905595 - Last Review: April 24, 2012 - Revision: 18.0
APPLIES TO
  • Microsoft Dynamics SL 2011
  • Microsoft Dynamics SL 7.0
Keywords: 
kbexpertiseinter kbexpertisebeginner kberrmsg kbmbsmigrate kbprb KB905595

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