Article ID: 905701 - Last Review: March 27, 2007 - Revision: 2.3

Windows Storage Server 2003 stops responding after you install the Server Appliance Kit 3.0 utility and the computer restarts

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SYMPTOMS

After you install the Server Appliance Kit 3.0 utility and the computer restarts, Microsoft Windows Storage Server 2003 stops responding.
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CAUSE

The problem occurs because of a timing issue that causes a deadlock.
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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100  (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003
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Hotfix information

Prerequisites

No prerequisites are required.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit versions
   Date         Time   Version            Size   File name
   ----------------------------------------------------------
   06-Aug-2005  04:20  5.2.3790.383   1,055,744  Esent.dll
   06-Aug-2005  04:32  5.2.3790.2503  1,046,528  Esent.dll
   06-Aug-2005  03:05  5.2.3790.2503     32,256  Arpidfix.exe
Windows Server 2003, 64-bit Itanium-based versions
   Date         Time   Version            Size   File name     Platform
   ---------------------------------------------------------------------
   06-Aug-2005  04:51  5.2.3790.383   2,606,080  Esent.dll     IA-64
   06-Aug-2005  04:51  5.2.3790.2503  2,775,552  Esent.dll     IA-64
   06-Aug-2005  04:51  5.2.3790.2503  1,046,528  Wesent.dll    x86
   06-Aug-2005  04:51  5.2.3790.2503     74,752  Arpidfix.exe  IA-64
Windows Server 2003, 64-bit x64-based versions
   Date         Time   Version            Size   File name     Platform
   --------------------------------------------------------------------
   06-Aug-2005  04:51  5.2.3790.2503  2,367,488  Esent.dll     x64
   06-Aug-2005  04:51  5.2.3790.2503  1,046,528  Wesent.dll    x86
   06-Aug-2005  04:51  5.2.3790.2503     43,008  Arpidfix.exe  x64
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

This problem was first corrected in Windows Server 2003 Service Pack 2.
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MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
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Technical support for x64-based versions of Microsoft Windows

Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
http://www.microsoft.com/windowsxp/64bit/default.mspx (http://www.microsoft.com/windowsxp/64bit/default.mspx)
For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:
http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx (http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx)
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APPLIES TO
  • Microsoft Windows Storage Server 2003
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Keywords: 
kbwinserv2003sp2fix kbqfe kbhotfixserver KB905701
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