Article ID: 905751 - View products that this article applies to.
In a multi-tier Microsoft Systems Management Server (SMS) 2003 Service Pack 2 (SP2) hierarchy on the 3rd-level primary sites, you may find that some packages are not uncompressed in the share folder on the distribution point.
Additionally, an error message that resembles the following is logged in the Despool.log file:
This problem occurs when you try to copy package files to a site for the first time, and you then try to add distribution points to a new child site.
~Insert package CPR0001E to the distribution source. $$<SMS_DESPOOLER><Mon Oct 02 17:06:49.517 2006 W. Europe Daylight Time><thread=2440 (0x988)> *** insert SMSPackages (PkgID, Name, Version, Language, Manufacturer, Description, Hash, NewHash, Source, SourceSite, StoredPkgPath, RefreshSchedule, LastRefresh, StoredPkgVersion, ShareName, PreferredAddress, StorePkgFlag, ShareType, HashVersion, Permission, UseForcedDisconnect, ForcedRetryDelay, DisconnectDelay, IgnoreSchedule, Priority, PkgFlags, MIFFilename, MIFPublisher, MIFName, MIFVersion, SourceVersion, SourceDate, SourceSize, SourceCompSize, ImageFlags, UpdateMask, UpdateMaskEx, Action) values ("CPR0001E", "Microsoft Update - Windows XP SP2 - Forced", "", "", "", "", "ECBA0BEBF462499128DE2F831A9621C3", "26838BF7F0B514FB3DE30982560FB57774E1CED2", "\\SMSCP01\D$\PACKAGES_SRC\Security Updates\Microsoft Update - Windows XP SP2 - Forced", "CPR", "\\SMSS01\D$\SMSPKG\CPR0001E.PCK", "", "10/02/2006 15:58:56", 1, "", "", 4, 1, 2, 15, 1, 2, 5, 0, 2, 536870912, "PIAStat", "Microsoft", "Software Updates Installation Agent", "", 1, "10/02/2006 15:58:42", 273185, 272566, 0, 0, 0, 2) $$<SMS_DESPOOLER><Mon Oct 02 17:06:49.532 2006 W. Europe Daylight Time><thread=2440 (0x988)> *** [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'SMSPackages_PK'. Cannot insert duplicate key in object 'SMSPackages'. $$<SMS_DESPOOLER><Mon Oct 02 17:06:49.548 2006 W. Europe Daylight Time><thread=2440 (0x988)>
Additionally, when you add files to an existing package, and then you update the distribution point on the central site, you may see the following error in the Distmgr.log file on the child primary site:
The compressed package file D:\SMSPKG\BCN00049.DL$ is either missing or corrupted, CTool return code = 11 SMS_DISTRIBUTION_MANAGER 1/1/2007 12:00:00 AM 5524 (0x1594) Cannot decompress package BCN00049 SMS_DISTRIBUTION_MANAGER 1/1/2007 12:00:00 AM 5524 (0x1594)
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have SMS 2003 Service Pack 2 (SP2) installed on the computer.
Restart requirementYou do not have to restart the computer after you apply this hotfix. However, the following services will be restarted on the SMS 2003 site server during the installation of this hotfix:
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates