When you try to use Microsoft Office Outlook 2003 to synchronize the offline address list on a server that is running Microsoft Exchange Server 2010, Exchange Server 2007, or Exchange Server 2003, you receive the following error message in the Sync Issues folder:
0x8004010F An object could not be found
After you receive this error message in the Sync Issues folder, if you try use Outlook 2003 to send an email message, you receive the following error message:
Task
'Microsoft Exchange Server' reported error (0x8004010F): 'The operation failed.
An object could not be found.'
This problem may occur in either of the following scenarios:
- When you view Properties in the
Address lists setting in Exchange System Manager and one of the following conditions is true:
- The offline address book list object has a missing
address list.
- The offline address book list object has an incorrect
address list.
- When you view Properties in the
Offline address list setting in Exchange System Manager and one of the following conditions is true:
- The offline address book list object has a missing
address list.
- The offline address book list object has an incorrect
address list.
To resolve this problem, use one of the following methods.
Method 1
Use this method to resolve this problem when you view
Properties in the
Address lists setting in
Exchange System Manager.
Click here to expand the steps for Exchange Server 2003
- In Exchange System Manager, expand the
Recipients container.
- Click the Offline Address Lists
container.
- On the right side of the pane, right-click the offline address list object, and then click Properties.
- On the General tab, verify that a valid
address list is populated under Address lists. If a valid
address list is not populated under Address lists, you must
add one.
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- Click OK.
- Right-click the offline address list object again, and then
click Set as New Default if the offline address list object is
not set.
- If you made any changes, right-click the offline address
list object again, and then click Rebuild.
Click here to expand the steps for Exchange Server 2007
- In Exchange Management Console, expand Server
Configuration, and then click Mailbox.
- In the Database Management window,
right-click Properties on the mailbox store.
- Click the Client Settings tab, click
Browse, and then click the appropriate offline address
book.
- Click OK two times.
Method 2
Use this method to resolve this problem when you view
Properties in the
Offline address list setting in Exchange System Manager.
Click here to expand the steps for Exchange Server 2003
- In Exchange System Manager, click
Properties for the mailbox store, and then verify that the
offline address list is populated with a valid offline address list object in
Offline address list on the General
tab.
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- Send an email message from Outlook 2003.
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Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
Article ID: 905813 - Last Review: May 30, 2012 - Revision: 6.0
APPLIES TO
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2007 Enterprise Edition
- Microsoft Exchange Server 2007 Standard Edition
- Microsoft Exchange Server 2010 Enterprise
- Microsoft Exchange Server 2010 Standard
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