An error occurs when you try to synchronize the offline address list on an Exchange Server server while you are using Outlook 2003: "0x8004010F"

When you try to synchronize the offline address list on a Microsoft Exchange Server 2007 server or Microsoft Exchange Server 2003 server or Microsoft Exchange Server 2010 server in Microsoft Office Outlook 2003, you may receive the following error message in the Sync Issues folder:If you try to send an e-mail message after you receive this error message, you may receive the following error message in Outlook 2003:

This problem may occur if one of the following conditions is true:

• When you view Properties in the Address lists setting in Exchange System Manager, one of the following conditions is true:
  • The offline address book list object has a missing address list.
  • The offline address book list object has an incorrect address list.
• When you view Properties in the Offline address list setting in Exchange System Manager, one of the following conditions is true:
  • The offline address book list object has a missing address list.
  • The offline address book list object has an incorrect address list.

To resolve this problem, use one of the following methods.

Method 1

Use this method to resolve this problem when you view Properties in the Address lists setting in Exchange System Manager.

Exchange Server 2003

1. In Exchange System Manager, expand the Recipients container.
2. Click the Offline Address Lists container.
3. In the right side of the pane, right-click the offline address list object, and then click Properties.
4. On the General tab, verify that a valid address list is populated under Address lists. If a valid address list is not populated under Address lists, you must add one.
   
   Note The default address is the global address list.
5. Click OK.
6. Right-click the offline address list object again, and then click Set as New Default if the offline address list object is not set.
7. If you made any changes, right-click the offline address list object again, and then click Rebuild.

Exchange Server 2007

1. In Exchange Management Console, expand Server Configuration, and then click Mailbox.
2. In the Database Management window, right-click Properties on the mailbox store.
3. Click the Client Settings tab, click Browse, and then click the appropriate offline address book.
4. Click OK two times.

Method 2

Use this method to resolve this problem when you view Properties in the Offline address list setting in Exchange System Manager.

Exchange Server 2003

1. In Exchange System Manager, click Properties for the mailbox store, and then verify that the offline address list is populated with a valid offline address list object in Offline address list on the General tab.
   
   Note If the offline address list is not populated with a valid offline address list object, click Browse to select a valid offline address list object.
2. Send an e-mail message from Outlook 2003.
   
   Note In Outlook 2003, you may have to log off and log on again for a valid test.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.