You occasionally receive a "Stop 0x0000008e" error message and the computer may occasionally stop responding in Windows Server 2003

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SYMPTOMS

A computer that is running Microsoft Windows Server 2003 may occasionally stop responding. When this problem occurs, you receive a Stop error message that is similar to the following:

Stop: 0x0000008e (0xc0000005, 0xf729b4de, 0xb42508ec, 0x00000000)

Note The four parameters in this error message may vary.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Itanium-based versions of Windows Server 2003 with Service Pack 1

   Date         Time   Version             Size  File name  Platform
   -----------------------------------------------------------------
   24-Aug-2005  01:52  5.2.3790.2515  6,483,456  Ntkrnlmp.exe  IA-64

Itanium-based versions of Windows Server 2003 without service packs installed

   Date         Time   Version             Size  File name  Platform
   -----------------------------------------------------------------
   24-Aug-2005  01:52  5.2.3790.395   5,613,568  Ntkrnlmp.exe  IA-64
   24-Aug-2005  01:52  5.2.3790.324     994,304  Srv.sys

x64-based versions of Windows Server 2003

   Date         Time   Version             Size  File name  Platform
   -----------------------------------------------------------------
   24-Aug-2005  01:52  5.2.3790.2515  4,418,048  Ntkrnlmp.exe    x64
   24-Aug-2005  01:52  5.2.3790.2515  4,445,184  Ntoskrnl.exe    x64

32-bit versions of Windows Server 2003 with Service Pack 1

   Date         Time   Version             Size  File name
   -----------------------------------------------------------------
   24-Aug-2005  05:51  5.2.3790.2515  2,454,016  Ntkrnlmp.exe
   24-Aug-2005  05:25  5.2.3790.2515  2,267,648  Ntkrnlpa.exe
   24-Aug-2005  01:48  5.2.3790.2515  2,308,096  Ntkrpamp.exe
   24-Aug-2005  05:51  5.2.3790.2515  2,416,128  Ntoskrnl.exe

32-bit versions of Windows Server 2003 without service packs installed

   Date         Time   Version             Size  File name
   -----------------------------------------------------------------
   24-Aug-2005  05:13  5.2.3790.395   2,410,496  Ntkrnlmp.exe
   24-Aug-2005  04:45  5.2.3790.395   2,066,944  Ntkrnlpa.exe
   24-Aug-2005  04:45  5.2.3790.395   2,112,000  Ntkrpamp.exe
   24-Aug-2005  05:06  5.2.3790.395   2,210,304  Ntoskrnl.exe
   04-May-2005  00:47  5.2.3790.324     355,840  Srv.sys

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

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MORE INFORMATION

If the computer is running Windows Server 2003 without service packs installed, you must also install the 883664 hotfix. For more information about this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

883664 (http://support.microsoft.com/kb/883664/ ) You receive a "Stop 0x0000008e" error message occasionally on a Windows Server 2003-based computer

For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

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Technical support for x64-based versions of Microsoft Windows

Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx (http://www.microsoft.com/windowsxp/64bit/default.mspx)

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx (http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx)

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