Article ID: 906101 - Last Review: August 26, 2009 - Revision: 14.5 Troubleshoot your Xbox 360 Power Supply when the power supply light is redOn This PageIntroductionSometimes, the light on your Xbox 360 power supply might turn red. In this article, we'll help you determine how to resolve this problem. SYMPTOMSWhen you use your Xbox 360 console, the power supply light changes to red. See a picture of the red light on the power supply in Figure 1. Collapse this image ![]() Figure 1: The Xbox 360 Power Supply light is red. CAUSEThis problem occurs when the external power supply has detected a fault. The power supply has several built-in safeguards to help prevent damage to either the console or to the power supply. The power supply will turn off if one of the following conditions is true:
THINGS TO TRYHere are some steps that you can use to try to fix the problem. Step 1: Make sure that the power supply is coolThe red light might indicate that the power supply is too hot or that it has overheated. Follow these steps if the power supply light is red:
Step 2: Make sure that the power supply is plugged in correctlyMake sure that the power supply is directly plugged into a working wall outlet. You may have problems with the power supply if you use an extension cord or a power strip if the extension cord or the power strip is faulty or cannot supply the required power to the console.If the power supply is still not working as expected, use the steps in the next section. Step 3: Plug the power supply into a different wall outletTo eliminate the possibility that the wall outlet you are using is faulty or that there is a blown fuse, plug the power cord into a different wall outlet in a different area of your place of residence.If this does not resolve the problem, use the steps in the next section. Step 4: Try another Xbox 360 Power Cord and Xbox 360 Power SupplyIf you have a different Xbox 360 Power Cord and Xbox 360 Power Supply, try to use them to test the console. If the console turns on when you use a different power cord and power supply, you need to replace the faulty power cord and power supply. If the console does not turn on, the issue may be with the console itself.If this does not resolve the problem, use the steps in the next section Step 5: Obtain a replacement Xbox 360 Power SupplyIf the steps in this article did not resolve the issue and the Xbox 360 Power Supply light continues illuminate red, you need to obtain a replacement power supply.To contact Xbox Customer Support to get a replacement power supply or power cord, visit the following Web site:
MORE INFORMATIONThe power supply has several built-in safeguards to help prevent damage to either your Xbox 360 console or the power supply itself. The power supply will automatically turn off if either the current flow, the voltage, or the temperature is too high. When the power supply turns off for any of these reasons, the light on the power supply will turn from green (normal) to orange or to red, or the light will turn off. When the power supply light is green, the power supply is working correctly.
To help the power supply work correctly, always try to use the following best practices:
906205
(http://support.microsoft.com/kb/906205/
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How to connect and disconnect the Xbox 360 power supply
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(http://support.microsoft.com/kb/906102/
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Troubleshoot your Xbox 360 Power Supply when the power supply light is orange
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(http://support.microsoft.com/kb/906103/
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Troubleshoot your Xbox 360 Power Supply when the power supply light is not illuminated
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(http://support.microsoft.com/kb/906104/
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After you turn on your Xbox 360 console, the power supply light is green
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