Troubleshoot your Xbox 360 Power Supply when the power supply light is orange

Sometimes, the light on your Xbox 360 Power Supply might turn orange. In this article, we'll help you determine how to resolve this problem.

When you use your Xbox 360 console, the power supply light changes to orange. See a picture of the orange light on the power supply in Figure 1.

An orange light is illuminated on the power supply for one of the following reasons:

• The console is turned off.
• The power supply is disconnected from the console.
• The power supply cord is not fully inserted into the power socket of the console.
• The power supply is faulty.
• The console is faulty. (The console might be faulty if it does not turn on when the power supply light is orange.)

Here are some steps that you can use to try to fix the problem.

Step 1: Try to connect and then disconnect the power supply

Follow these steps to connect and then disconnect the power supply:

1. Turn off the Xbox 360 console.
2. Disconnect the cord that connects the power supply to the console. For more information about how to do this, view the following article:
   
   906205  (http://support.microsoft.com/kb/906205/ ) How to connect and disconnect the Xbox 360 power supply
3. Reconnect all the cords, and then try to turn on the console.

Step 2: Check to see if the console will turn on

Make sure that you can turn on your console. For information about how to do this, view the following article:
If your console does not turn on, try the steps in the next section.

Step 3: Get a replacement power supply or create a repair for your console

If your Xbox 360 Power Supply light continues to illuminate orange but the console still does not turn on, use one of the following steps:

• If your Xbox 360 console shows three flashing red lights on the front:
  • You must contact Xbox Support in your country to obtain a replacement Xbox 360 Power Supply. For more information about how to contact Xbox Support, see the "Additional Support" section in this article.
• If your Xbox 360 console does not show three flashing red lights on the front:
  • You need to submit your Xbox 360 console for repair. Our online process is set up to quickly and reliably handle issues just like this. To begin the online repair process, visit one of the following links:
    
    • I am a U.S. customer (http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx?redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair)
    • I am a customer outside the U.S (http://www.xbox.com/support/)

The power supply has several built-in safeguards to help prevent damage to either your Xbox 360 console or the power supply itself. The power supply will automatically turn off if either the current flow, the voltage, or the temperature is too high. When the power supply turns off for any of these reasons, the light on the power supply will turn from green (normal) to orange or to red, or the light will turn off. When the power supply light is green, the power supply is working correctly.

To help the power supply work correctly, always try to use the following best practices:

• Do not block any ventilation openings in the power supply.
• Do not put the power supply on a bed, on a sofa, or on any other soft surface that might block ventilation openings.
• Do not put the power supply in a confined space, such as a bookcase, a rack, or a stereo cabinet, unless the space is well ventilated.
• Do not put the power supply on a stereo speaker, an amplifier, or a heat source such as a radiator or a heat register.
• Do not use an unlicensed accessory, such as a replacement power supply that was not manufactured by Microsoft, or any accessory that plugs in between the Xbox 360 console and the power supply.
• Plug the power supply directly into a working wall outlet. You may have problems with the power supply if you use an extension cord or a power strip if the extension cord or the power strip is faulty or cannot supply the required power to the console.
• If you are not sure about the reliability of an AC power outlet, power circuit, or power cabling, do not use it. Contact an electrician.

Additional support

If the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, visit one of the following links:

• United States customers - Online console repair (http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx?redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair)
• Outside the United States - Online console repair (http://www.xbox.com/support/)

Note: Online console repair service is currently not available in all countries and regions.
For information about how to contact Xbox Customer Support, visit the following Web site: