Article ID: 906102 - Last Review: August 27, 2009 - Revision: 16.8 Troubleshoot your Xbox 360 Power Supply when the power supply light is orangeOn This PageIntroductionSometimes, the light on your Xbox 360 Power Supply might turn orange. In this article, we'll help you determine how to resolve this problem. SYMPTOMSWhen you use your Xbox 360 console, the power supply light changes to orange. See a picture of the orange light on the power supply in Figure 1. Collapse this image ![]() Figure 1: The Xbox 360 Power Supply light is orange. CAUSEAn orange light is illuminated on the power supply for one of the following reasons:
THINGS TO TRYHere are some steps that you can use to try to fix the problem. Step 1: Try to connect and then disconnect the power supplyFollow these steps to connect and then disconnect the power supply:
Step 2: Check to see if the console will turn onMake sure that you can turn on your console. For information about how to do this, view the following article:907588
(http://support.microsoft.com/kb/907588/
)
Your Xbox 360 console will not turn on
If your console does not turn on, try the steps in the next section.
Step 3: Get a replacement power supply or create a repair for your consoleIf your Xbox 360 Power Supply light continues to illuminate orange but the console still does not turn on, use one of the following steps:
MORE INFORMATIONThe power supply has several built-in safeguards to help prevent damage to either your Xbox 360 console or the power supply itself. The power supply will automatically turn off if either the current flow, the voltage, or the temperature is too high. When the power supply turns off for any of these reasons, the light on the power supply will turn from green (normal) to orange or to red, or the light will turn off. When the power supply light is green, the power supply is working correctly. To help the power supply work correctly, always try to use the following best practices:
Additional supportIf the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, visit one of the following links:
For information about how to contact Xbox Customer Support, visit the following Web site: http://www.xbox.com/support/contact
(http://www.xbox.com/support/contact)
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