Troubleshooting your Xbox 360 Power Supply when the power supply light is orange

Sometimes, the light on your Xbox 360's power supply may be orange. This article contains step-by-step guidance to help you determine your situation, and then guides you through ways to resolve the problem.

The Xbox 360 Power Supply light is orange.

While you are using the Xbox 360 console, the power supply light changes from green to orange.

An orange light is illuminated on the power supply for one of the following reasons:

• The console is turned off.
• The power supply is disconnected from the console.
• The power supply cord is not fully inserted into the power socket of the console.
• The power supply is faulty.
• The console is faulty. (This might be the case if the console does not turn on when the power supply light is orange.)

Here are some steps that you can follow to try to fix the problem.

Step 1

Follow these steps:

1. Turn off the Xbox 360 console.
2. Disconnect the cord that connects the power supply to the console. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
   906205  (http://support.microsoft.com/kb/906205/ ) How to connect and disconnect the Xbox 360 power supply
3. Reconnect all the cords, and then try to turn on the console.

If the orange light remains illuminated but the console still does not turn on, go to step 2.

Step 2

Follow the troubleshooting steps in the following Microsoft Knowledge Base article: If following these steps does not resolve the problem, go to step 3.

Step 3

If your Xbox 360 Power Supply light continues to illuminate orange but the console still does not turn on, you may have to replace the power supply or submit your Xbox 360 console for repair. To do this, use the appropriate method:

• If your Xbox 360 console shows three flashing red lights on the front:
  • You must contact Xbox Support in your country to obtain a replacement Xbox 360 Power Supply. For more information about how to contact Xbox Support, see the "Additional Support" section of this article.
• If your Xbox 360 console does not show three flashing red lights on the front:
  • You will have to submit your Xbox 360 for repair. For more information about how to submit your Xbox 360 console for repair, see the "Additional Support" section of this article.

The power supply has several built-in safeguards to help prevent damage to either the console or to the power supply itself. The power supply can turn itself off when there is too much current, too much voltage, or too high a temperature. Under these conditions, the light on the power supply will turn from green to orange or to red. Or, the light will turn off. When the power supply light is green, the power supply is working correctly.

To help the power supply work correctly, always try to use the following best practices:

• Make sure that all ventilation openings in the power supply are free to ventilate.
• Do not put the power supply on a bed, on a sofa, or on any other soft surface that may block ventilation openings.
• Do not put the power supply in a confined space, such as a bookcase, a rack, or a stereo cabinet, unless the space is well ventilated.
• Do not put the power supply on a stereo speaker, an amplifier, or a heat source such as a radiator or a heat register.
• Plug the power supply directly into a wall outlet. In other words, do not use extension cords or power strips.

Additional support

If the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, please visit one of the following Web Page links: For more information about how to contact Xbox Customer Support directly, please visit the following Microsoft Web site: