Troubleshooting your Xbox 360 Power Supply when the power supply light is not illuminated

This article describes a problem where the power supply light for your Xbox 360 console is not illuminated. This article also provides things that you can try to resolve the problem.


The Xbox 360 Power Supply light is not illuminated.

The power supply light for your Xbox 360 console is not illuminated.

If the power supply light is not illuminated, this usually means that the power supply is disconnected from the wall socket. However, if you've confirmed that the power supply is connected to the wall socket, and you still notice that the light is not illuminated, there may be a problem with the power supply.

Try the following steps to resolve the problem:

1. Make sure that the power cord for your Xbox 360 console power supply is connected to the wall socket. For more information about how to connect and disconnect the Xbox 360 power supply, click the following article number to view the article in the Microsoft Knowledge Base:
   906205  (http://support.microsoft.com/kb/906205/ ) How to connect and disconnect your Xbox 360 power supply
   • Determine whether there is a switch that must be turned on for the wall socket to provide power.
   • If the power supply is firmly connected and there is no switch for the socket, try using a different wall socket.
2. If the outlet is working but your Xbox 360 console does not turn on, the power cords may be damaged. Remove the power cord from the wall outlet and from the Xbox 360 console power supply. Examine the power cords for damage. If either cord is damaged, do not use them. Contact Xbox Customer Support. For more information about how to contact Xbox Customer Support, please visit the following Xbox Web site:
   http://www.xbox.com/support/ (http://www.xbox.com/support/)
3. If you have another Xbox 360 Power Cord and Xbox 360 Power Supply available, try using them to test the console.
   
   If your Xbox 360 console now turns on, you may have to replace the original power cord or power supply.
   Note Use of an unofficial, unauthorized, or third-party power supply may invalidate your warranty.

If following these steps did not solve the issue and your Xbox 360 Power Supply continues to illuminate red, you must contact Xbox Customer Support to obtain a replacement power supply. For information about how to contact Xbox Customer Support visit the following Web site:

The power supply has several built-in safeguards to help prevent damage to either your Xbox 360 console or the power supply itself. The power supply will automatically turn off if either the current flow, the voltage, or the temperature is too high. When the power supply turns off for any of these reasons, the light on the power supply will turn from green (normal) to orange or to red, or the light will turn off. When the power supply light is green, the power supply is working correctly.

Follow these safeguards to help make sure that the power supply keeps working correctly:

• Do not block any ventilation openings in the power supply.
• Do not put the power supply on a bed, on a sofa, or on any other soft surface that may block ventilation openings.
• Do not put the power supply in a confined space, such as a bookcase, a bookcase with doors, an enclosed a rack, or a stereo cabinet, unless the space is well ventilated.
• Do not put the power supply on a stereo speaker, an amplifier, or a heat source such as a radiator or a heat register.
• Plug the power supply directly into a known good wall outlet. Do not use extension cords or power strips.
• If you are not sure about the reliability of an AC power outlet, power circuit, or power cabling, do not use it. Contact an electrician.