Article ID: 906307 - View products that this article applies to.
When you try to create, to edit, or to reply to an e-mail message in Microsoft Office Outlook 2003, you receive the following error message:
Microsoft Word is set to be your e-mail editor. However, Word is unavailable, not installed, or is not the same version as Outlook. The Outlook e-mail editor will be used instead.
This issue may occur when two or more of the following conditions are true:
To resolve this issue, use one of the following methods depending on your situation.
Method 1: Restart Outlook 2003To resolve this issue if you are running Outlook 2003 in Safe Mode, restart Outlook 2003 so that it is not running in Safe Mode.
For more information about why Outlook 2003 is started in Safe Mode, click the following article number to view the article in the Microsoft Knowledge Base:
298838For more information about how to start Safe Mode in Outlook 2003, click Microsoft Office Outlook Help on the Help menu, type safe mode in the Search for box in the Assistance pane, and then click Start searching to view the topic.
(http://support.microsoft.com/kb/298838/ )You receive an "Outlook failed to start correctly last time" error message when you start Outlook 2003 or Outlook 2002
Method 2: Configure Outlook 2003 to use the Outlook editor as the e-mail editorTo resolve this issue if you do not have Word 2003 installed on the computer, follow these steps in Outlook 2003:
Method 3: Start Word 2003To resolve this issue if you have multiple versions of Microsoft Word installed on the computer, quit all versions of Word that you have running. Then, you can start Word 2003 on the computer.
Method 4: Repair Word 2003To resolve this issue if Word 2003 is damaged, repair Word 2003. To repair Word 2003, follow these steps:
Method 5: Reinstall Word 2003To resolve this issue, you may have to reinstall Word 2003. To reinstall Word 2003, follow these steps:
Method 6: Upgrade to Word 2003To resolve this issue if you are using an earlier version of Word, upgrade to Word 2003. For more information about Word 2003, visit the following Microsoft Web site:
For more assistance with Outlook 2003 and Word 2003, visit the following Microsoft Web site: