Issues that are fixed in PowerPoint 2003 by Office 2003 Service Pack 2

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Article ID: 906340 - View products that this article applies to.
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SUMMARY

Microsoft has released a service pack for Microsoft Office 2003 that contains fixes for Microsoft Office PowerPoint 2003.

INTRODUCTION

Microsoft Office 2003 Service Pack 2 (SP2) provides the latest updates to Microsoft Office PowerPoint 2003. Office 2003 SP2 contains security enhancements, stability improvements, and performance improvements. Some of the fixes that are included with Office 2003 SP2 have been previously released in Office 2003 Service Pack 1 (SP1) or in separate updates. This service pack combines previously released fixes into one update.

For more information about Office 2003 Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
887616 Description of Office 2003 Service Pack 2

MORE INFORMATION

Downloadable list of issues that the service pack fixes

There is a Microsoft Excel workbook available that contains a list of the PowerPoint 2003 issues that are fixed by Office 2003 SP2.

Note The Excel workbook is in the English language. The Excel workbook will not be translated into any other languages.

The following file is available for download from the Microsoft Download Center:
Collapse this imageExpand this image
Download
Download the Office2003_SP2Changes.exe package now. Release Date: September 27, 2005

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Fixes in the service pack that require that you configure a registry key

When it is appropriate, Microsoft provides fixes that use registry keys. You can use these registry keys to enable, disable, or configure the functionality of a fix. By default, some fixes may be disabled. You may have to configure a registry key to enable a fix.

The following article contains information about the fixes that require that you configure a registry key:
906600 The fixes that are included in Office 2003 Service Pack 2 that require a registry key

List of issues that the service pack fixes

Issues that were previously documented in the Microsoft Knowledge Base

Office 2003 SP2 fixes the PowerPoint 2003 issues that are described in the following hotfix packages:
839630 Description of the PowerPoint 2003 post-Service Pack 1 hotfix package: August 20, 2004
840656 Description of the Office 2003 post-Service Pack 1 hotfix package: August 20, 2004
867815 Description of the PowerPoint 2003 Viewer post-Service Pack 1 hotfix package: August 13, 2004
885237 Description of the PowerPoint 2003 post-Service Pack 1 hotfix package: September 8, 2004
885846 Description of the PowerPoint 2003 post-Service Pack 1 hotfix package: September 22, 2004
891788 Description of the PowerPoint 2003 post-Service Pack 1 hotfix package: December 18, 2004
893616 Description of the PowerPoint 2003 post-Service Pack 1 hotfix package: February 4, 2005
894875 Description of the PowerPoint 2003 post-Service Pack 1 hotfix package: March 8, 2005
896595 Description of the Microsoft Office PowerPoint 2003 post-Service Pack 1 hotfix package: March 28, 2005
897243 Description of the Microsoft Office PowerPoint 2003 post-Service Pack 1 hotfix package: April 13, 2005
897245 Description of the Microsoft Office PowerPoint 2003 post-Service Pack 1 hotfix package: April 22, 2005

Issues that were not previously documented in the Microsoft Knowledge Base

Office 2003 SP2 also fixes the following PowerPoint 2003 issues that were not previously documented in the Microsoft Knowledge Base.

You receive the "The specified device is now being closed" error message when you try to play a movie in PowerPoint 2003

PowerPoint 2003 may stop responding (hang) when one of the following conditions is true:
  • You try to play a movie.
  • You try to end a movie by clicking off the movie object.
Additionally, you may receive the following error message:
MCI Error

The specified device is now being closed. Wait a few seconds and then try again.
Note You do not experience this problem with all the movies that you play in a PowerPoint 2003 presentation. Some movies may play as expected.

There is unexpected text in the table cells when you paste a blank table in PowerPoint 2003

When you paste a blank table in a PowerPoint 2003 presentation, the table may be pasted with unexpected text in the table cells.

Sound file does not play when you open a presentation in PowerPoint 2003

You open a presentation in PowerPoint 2003 that contains a sound file. This sound file is set to play automatically when the presentation is opened. If the presentation was created in a version of Microsoft PowerPoint that is earlier than PowerPoint 2003, the sound file does not play when you open the presentation.

You receive an error message in module Mso.dll when you open a presentation in PowerPoint 2003

When you try to open a presentation that contains corrupted slides in PowerPoint 2003, the presentation does not open. Additionally, you receive the following error message:
Microsoft Office PowerPoint has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.
When you view the data in the error report, the report contains an error signature that is similar to the following error signatures:
   Application name  Application version  Module name  Module version  Offset
   ----------------------------------------------------------------------------
   Powerpnt.exe      11.0.5529.0          Mso.dll      11.0.5606.0     0008c829


Note When you open a presentation that contains corrupted slides after you install Office 2003 SP2, the following actions occur:
  • Any corrupted slide that is in the presentation is replaced with a blank slide.
  • Any corrupted slide note that is no longer linked with its slide is not displayed in the presentation.
Additionally, you will receive the following message:
Microsoft Office PowerPoint

PowerPoint was unable to display some of the text, images, or objects on slides in the
file, filename.ppt, because they have become corrupted. Effected slides
have been replaced by blank slides in the presentation and it is not possible to recover
the lost information. To ensure that the file can be opened in previous versions of
PowerPoint, use the Save As command (File menu) and save the file with either the
same or a new name.


A slide show can be advanced when you scroll or click the wheel of a wheel mouse

You use a wheel mouse to view a presentation in PowerPoint 2003. If you scroll or click the wheel of the mouse, you are unexpectedly able to advance the slides in the presentation.

This problem occurs when either of the following conditions is true:
  • You enable the Browsed at a kiosk (full screen) feature. To enable the Browsed at a kiosk (full screen) feature, click Set Up Show on the Slide Show menu.
  • You have disabled the Advance slide On mouse click feature. To disable the Advance slide On mouse click feature, click Slide Transition on the Slide Show menu.


Hyperlinks do not work in a presentation that uses the Hyperlink base property

When you click a hyperlink in a presentation that opens a different slide in the presentation, the slide does not open. This problem may occur when the following conditions are true:
  • The presentation is moved from the computer that it was created on.
  • The presentation uses the Hyperlink base property.


You receive the "The Microsoft Office PowerPoint Viewer could not start" error message when you try to start Microsoft Office PowerPoint Viewer 2003

When you try to start PowerPoint Viewer 2003 on a Microsoft Windows 98 Second Edition-based computer, the viewer does not start. Additionally, you receive the following error message:
Microsoft Office PowerPoint Viewer

The Microsoft Office PowerPoint Viewer could not start. This version of the PowerPoint Viewer is only supported on Microsoft Windows 98 Second Edition, Windows Millennium Edition, Windows 2000, Windows XP, and Windows Server 2003.


A Microsoft Visio drawing with multiple pages is inserted as a single object when you use the Data Assistant add-in

You insert a Visio drawing that contains multiple pages in a PowerPoint 2003 presentation. If you use the Data Assistant add-in to insert the Visio drawing, only one object is inserted. This object contains all the Visio drawing pages. You expect that an object for each Visio drawing page would be inserted in the PowerPoint presentation.

A PowerPoint presentation must be resaved after you turn off the standby feature on the computer

You open a PowerPoint 2003 presentation from a received e-mail message. Then, you close the e-mail message. If you put the computer on standby, you receive the following error message when you turn off the standby feature on the computer:
Microsoft Office PowerPoint

During the suspended state the connection to the original file was lost and the original file is no longer available. C:\Documents and Settings\username\Local Settings\Temporary Internet Files\OLKC\filename.ppt must be re-saved.


You cannot change a presentation when it contains one or more read-only embedded fonts in PowerPoint 2003

When you open a presentation in PowerPoint 2003 that contains one or more embedded fonts, you cannot change the presentation. Additionally, you receive the following error message:
This presentation cannot be edited because it contains one or more read-only embedded (restricted) fonts. To edit the presentation you must remove the restricted fonts, or you can open the presentation as read-only.

Read-only embedded fonts included in this presentation:

fontname
If you click Remove Restricted Fonts, the read-only fonts are removed. Then, you can change the presentation.

If you click Open Read-Only, the read-only fonts are retained in the presentation. Then, you cannot change the presentation.

Error signature details

You may receive an error message that is similar to the following when you use PowerPoint 2003:
Microsoft Office PowerPoint has encountered a problem and needs to close. We are sorry for the inconvenience. To see what data this error report contains, click here.
When you view the data in the error report, the report contains an error signature that is similar to one of the following error signatures.
Collapse this tableExpand this table
Application NameApplication VersionModule NameModule VersionOffset
Pptview.exe11.0.5530.0Gdi32.dll5.1.2600.13460000f579
Pptview.exe11.0.5703.0Pptview.exe11.0.5703.0000f8b19
Pptview.exe11.0.5703.0Pptview.exe11.0.5703.00015a0b1
Pptview.exe11.0.5530.0Pptview.exe11.0.5530.00015a0b1
Pptview.exe11.0.5530.0Pptview.exe11.0.5530.00006b279
Powerpnt.exe11.0.5329.3Powerpnt.exe11.0.5329.300023478
Additionally, other program versions, module versions, and offsets are possible.

Properties

Article ID: 906340 - Last Review: April 17, 2006 - Revision: 1.5
APPLIES TO
  • Microsoft Office PowerPoint 2003
Keywords: 
kbtshoot kbupdate kbfix KB906340

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