You may receive an "[0xC3EC783C]" error message when you run the Create/Upgrade Enterprise Edition Pool Setup program in Live Communications Server 2005

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Article ID: 906597 - View products that this article applies to.
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Symptoms

Consider the following scenario. You run the Create/Upgrade Enterprise Edition Pool Setup program in Microsoft Office Live Communications Server 2005. Live Communications Server 2005 is running on the back-end SQL server of Microsoft Windows 2000 Server. In this scenario, the installation of the Create/Upgrade Enterprise Edition Pool Setup program fails after you try to run the program.

Additionally, you may receive an "[0xC3EC783C]" error message when the Setup program runs the Dbsetup.wsf script. When you view the Live Communications Server 2005 deployment log, you receive an error message that is similar to the following:
Script Command Line: cscript.exe //U "X:\setup\i386\dbsetup\dbsetup.wsf" /dbexists /sqlserver:"sql_server_name" /sqlfilepath:"X:\setup\i386\dbsetup" Script Output: Microsoft (R) Windows Script Host Version 5.1 for Windows Copyright (C) Microsoft Corporation 1996-1999. All rights reserved. X:\setup\i386\dbsetup\dbsetup.wsf(1980, 14) Microsoft JScript runtime error: 'undefined' is null or not an object

Cause

This issue occurs because the latest version of the Microsoft Windows Script Host program is not installed on Windows 2000 Server. When you run the Create/Upgrade Enterprise Edition Pool Setup program in Live Communications Server 2005, the Dbsetup.wsf script uses Microsoft Windows Script Host version 5.6.

Note Windows Script Host version 5.6 is the default version that is on Microsoft Windows Server 2003.

Resolution

To resolve this issue, install and update the Windows Script Host program to the latest version on the Windows 2000 Server that is running the SQL server. To obtain the latest version of Windows Script Host, visit the following Microsoft Web site
Windows Script 5.7 for Windows 2000

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 906597 - Last Review: August 6, 2012 - Revision: 2.0
Applies to
  • Microsoft Office Live Communications Server 2005 Enterprise Edition
  • Microsoft Office Live Communications Server 2005 Standard Edition
Keywords: 
kbtshoot kbprb KB906597

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