Four lights on the Ring of Light on the front of your Xbox 360 console flash red

All four lights on the Ring of Light (ROL) flash red on the front of your Xbox 360 console.

The following indicator is displayed on the front panel of your Xbox 360 console and flashes on and off:

This issue may occur for one of the following reasons:

• The audio-visual (AV) cable is not connected correctly or is not plugged in to your Xbox 360 console.
• The console is not detecting the cable.

This issue does not occur if the AV cable is plugged incorrectly into a television, a stereo, or a VCR.

Note This issue occurs only on Xbox 360 consoles that do not have a High Definition Multimedia Interface (HDMI) AV port.

Here are some things that you can try to resolve the issue or to determine the cause. If you cannot fix the problem yourself, please contact Xbox Customer Support. For information about how to do this, visit http://www.xbox.com/support/contact (http://www.xbox.com/support/contact) .

Make sure that the AV cable is connected correctly to your Xbox 360 console. To do this, disconnect the AV cable from your Xbox 360 console, and then firmly reconnect the cable.

Note When you plug the AV cable in to your Xbox 360 console, the cable meets slight resistance before it is fully inserted. If you do not fully insert the cable, all four lights will flash on the Ring of Light or no video may be displayed on the screen. You know that the cable is fully inserted when the largest part of the connector is almost touching the case of the console.

For more information about how to connect the AV cable to your Xbox 360 console, click the following article numbers to view the articles in the Microsoft Knowledge Base:

Check to make sure that the AV cable is clean

If four red lights continue to flash, unplug the AV cable from the back of your console. Then, try wiping the metal area of the AV cable that plugs into the console. Do this by using a dry, soft, clean, chemical-free cloth. The metal area of the cable is the end that plugs into the console. Clean and wipe the metal area thoroughly, and then plug in the AV cable again.

Try another AV cable

If the AV cable is connected correctly but the four red lights are still flashing, try using a different AV cable, if another cable is available.

Additional support

If the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, please visit one of the following Web sites: For more information about how to contact Xbox Customer Support directly, please visit the following Microsoft Web site: