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The private key description field always displays "CryptoAPI Private Key," and you cannot change the text in Windows XP Professional based-computers

Article ID: 906751 - View products that this article applies to.

SYMPTOMS

On a Microsoft Windows XP Professional-based computer, you click Details in the Creating a New RSA Exchange Key dialog box. When you do this, you find that the private key description displays CryptoAPI Private Key, and you cannot change the text.

There are many scenarios where you may experience this problem. One scenario occurs when you use Web enrollment to request a user certificate from a certification authority (CA), and you enable the Enable strong private key protection option in the advanced certificate request page.

Note You do not experience this problem on Windows 2000-based computers.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Microsoft Windows XP Professional Service Pack 2 (SP2) installed on the computer.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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