You receive a "The file type is not recognized" error message, or the screen is black when you try to play certain content from Online Spotlight in Windows XP Media Center Edition 2004

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Article ID: 906853 - View products that this article applies to.
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Symptoms

When you try to play certain content from Online Spotlight in Microsoft Windows XP Media Center Edition 2004, you may experience any of the following symptoms:
  • The screen is black, and you do not hear any audio.
  • You receive an error message that resembles the following:
    The file type is not recognized and cannot be played. Either the correct codec (a file to compress/decompress audio or video) is not installed or the file is corrupt.

Cause

This issue occurs if the content contains links to Advanced Stream Redirector (ASX) files. The issue occurs because Media Center Edition 2004 does not support ASX files.

Note ASX files are supported in Microsoft Windows XP Media Center Edition 2005 or in later versions.

More information

Media Center Technical Support

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

Properties

Article ID: 906853 - Last Review: May 22, 2013 - Revision: 1.0
Applies to
  • Microsoft Windows XP Media Center Edition 2004
Keywords: 
kbharmony kberrmsg kbprb kbexpertiseinter kbexpertisebeginner kbtshoot KB906853

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