The MOM agent may generate event ID 25257 in MOM 2005

This articles discusses two scenarios that may occur in Microsoft Operations Manager (MOM) 2005.

Scenario 1

The MOM service stops processing data. Additionally, the MOM 2005 Management Server or the MOM 2005 agent may log the following error messages to the MOM Operator console.

Error message 1

Error message 2

Error message 3

Error message 4

This problem occurs under heavy load conditions or when the network connection is unavailable.

Scenario 2

The MOM agent tries to parse an Microsoft Internet Information Services (IIS) log that contains characters from one or more of the following languages:

• Japanese
• Korean
• Simplified Chinese
• Traditional Chinese
• Greek

In this scenario, an error that is similar to the following may appear in the MOM Operator console: This problem occurs when the following conditions are true:

• The MOM 2005 agent is installed on a server that is running one of the previously mentioned language versions of Windows.
• The server is running one of the previously mentioned language versions of IIS.
• The IIS management pack is installed.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this software update. The MOM service will restart after you apply this hotfix.

Hotfix replacement information

This hotfix replaces hotfix 900333. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

MOM 2005

MOM 2005 with Service Pack 1

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Installation instructions

Run the MOM2005-RTM-KB906858-X86-ENU.MSI file on each computer that meets the following criteria:

• Hosts a MOM 2005 Management Server
• Hosts a manually installed MOM 2005 agent

Run the MOM2005-SP1-KB906858-X86-ENU.MSI file on each computer that meets the following criteria:

• Hosts a MOM 2005 SP1 Management Server
• Hosts a manually installed MOM 2005 SP1 agent

How to apply this hotfix to MOM 2005 servers

1. Copy the appropriate .msi file to a local folder or to a shared network folder. If you use a shared network folder, make sure that you can access the folder from the computers that require this hotfix.
2. Log on as an administrator to a MOM 2005 server that requires this hotfix. You can run the file at a command prompt or by using Windows Explorer.
3. Run the appropriate .msi file on each MOM 2005 server.
4. Repeat steps 2 and 3 on each MOM 2005 server that requires this hotfix.

How to apply this hotfix to MOM 2005 agents

1. Use the MOM 2005 Administrator console to apply this hotfix to MOM 2005 agents whose control level is set to Full. The MOM 2005 agents that can be automatically updated are listed in the following folder:
   Microsoft Operations Manager (Server_Name)\Administration\Computers\Pending Actions
2. Manually apply this hotfix to every MOM 2005 agent whose control level is set to None. These agents are listed in the following folder:
   Microsoft Operations Manager (Server_Name)\Administration\Computers\Agent-managed Computers
3. Apply the hotfix to MOM agent computers whose control level was set to Full after the hotfix was applied to the MOM server. You can manually apply the hotfix or set the MOM server to apply the hotfix. To set the MOM server to apply the hotfix, follow these steps:
   1. In the MOM Administrator console, expand Administration, expand Computers, and then click Pending Actions.
   2. Right-click the computer, and then click Approve Manual Agent Installation Now.
   3. Click the Agent-managed Computers folder.
   4. Right-click the MOM 2005 agent, and then click Update Agent Settings.

For more information about how to apply MOM 2005 agent updates, see the "Patches for MOM 2005" section of the Microsoft Operations Manager 2005 Operations Guide.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: