How to migrate an Xbox LIVE account from an original Xbox console to an Xbox 360 console

This article describes Xbox LIVE account migration. This article also helps you migrate your original Xbox LIVE account to an Xbox 360 console.

You can "migrate," or move, an Xbox LIVE account from an original Xbox console to an Xbox 360 console. Doing this upgrades the functionality of your account by using features that exists only on Xbox 360. You cannot migrate your account by just moving the memory device from the Xbox console to the Xbox 360 console.

To migrate your account, follow these steps.

1. If you are signed in to a profile, you must sign out before you can continue. To do this, follow these steps:
   1. Press the Xbox 360 Guide button.
   2. Press the X button on your Xbox 360 controller.
   3. Select Yes.
   4. Sign out.
2. Press the Xbox 360 Guide button, and then select Recover Gamertag.
3. Follow the directions that are displayed.
   
   Notes
   • If your Xbox LIVE account is linked Microsoft Windows Live ID account, type your Windows Live ID user name and password.
   • If your Xbox LIVE Account is not linked to a Microsoft Windows Live ID, you must create a Windows Live ID through the Account recovery process to migrate your account. You cannot complete migration by entering an existing Windows Live ID. You must enter a new Windows Live ID through the account recovery process to migrate your account to Xbox 360.
   • Trial accounts cannot be migrated to Xbox 360.
   • Accounts that have outstanding billing issues cannot be migrated to Xbox 360.

If you want to change the Windows Live ID that is associated with your gamertag after you migrate your account to Xbox 360, click the following article number to view the article in the Microsoft Knowledge Base:

Additional support

For information about how to contact Xbox Customer Support, visit the following Xbox Support Web site: