This article describes a problem where you receive an error message when you try to access the Account Management screen on your original Xbox console. We've provided things that you can try to resolve the problem.

Back to the top

After you migrate your Xbox LIVE account from your original Xbox console to your Xbox 360 console, you can't select any functions on the Account Management screen on your original Xbox console.

When you do try to modify any account management settings on your original Xbox console, you receive the following error message:You also receive this error message if you try to extend your subscription on your original Xbox console after you've already migrated to your Xbox 360.

Back to the top

This problem occurs because the migration process automatically turns off the account management functions on the original Xbox console after you migrate your Xbox LIVE account to your Xbox 360 console. To help protect your account information, you can only access the account management information from one console.

Back to the top

To access your account management information, use your Xbox 360 console to perform the account tasks you want. You can perform any function from the account management area on the Xbox 360 console that you could from the Account Management screen on the original Xbox console.

If you want help accessing your account management information, contact Xbox Customer Support. For more information about how to contact Xbox Customer Support, visit the Xbox Support (http://www.xbox.com/support/) Web site.

Back to the top

Additional support

Please visit the following Web site for information about how to contact Xbox Customer Support:

Back to the top