While attempting to use your migrated Xbox LIVE account on your original Xbox console, you receive the error message: "Your account requires maintenance"

View products that this article applies to.

SYMPTOMS

After you migrate your Xbox LIVE account from your Original Xbox console to an Xbox 360 console, you may receive the following error message when you try to use your Xbox LIVE account on your Original Xbox console:

Your account requires maintenance.

The message may also say that the account is banned until 12-31-9999.

Back to the top

CAUSE

This problem can occur because you have a parentally controlled account, or because the Parental Control options are set to prevent a user from using the Xbox LIVE account on the Original Xbox console.

Back to the top

THINGS TO TRY

Re-enable the Xbox LIVE account for use on the Original Xbox console. For more information, see the "More Information" section.
If the owner of the child account has reached adult age, the account can be promoted to adult status.

For more information about how to promote an Xbox LIVE account, click the following article number to view the article in the Microsoft Knowledge Base:
945418 (http://support.microsoft.com/kb/945418/ ) How to promote an Xbox LIVE child account to adult account status

Back to the top

MORE INFORMATION

The parental control levels in the Xbox 360 console do not exist in the Original Xbox console. By default, the Xbox LIVE account is disabled for use on the Original Xbox console.

Note The parent or owner of the parentally controlled account can set an option to re-enable the Xbox LIVE account to use on the Original Xbox console. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

908224 (http://support.microsoft.com/kb/908224/ ) While attempting to play an Original Xbox game on your Xbox 360 console, you receive the error message: "Original Xbox games are blocked by Family Settings"

Back to the top

APPLIES TO

Microsoft XBox 360 Video Game System
Microsoft Xbox 360 Hard Drive (20 GB)
Microsoft Xbox 360 Memory Unit (64MB)
Microsoft Xbox

Back to the top

kbxbox360pacrimportal kbxbox360europeportal kbxbox360americasportal kbxbox360pacrimportal kbxbox360europeportal kbxbox360americasportal kbxbox360pacrimportal kbxbox360europeportal kbxbox360americasportal kbxboxts kbxboxext kbxboxperipherals kbxbox360pacrimportal kbxbox360europeportal kbxbox360americasportal kbxboxliveconnectivity kbxboxbilling kbpubtypekc kbtshoot KB906924

Back to the top