While attempting to sign up for or migrate an Xbox LIVE account, you receive the error message: "You cannot complete account migration until you enter your Windows LIVE ID credentials"

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INTRODUCTION

This article describes a problem in which you receive an error message when you try to sign up for or migrate an Xbox LIVE account. This article also describes how you can try to resolve the problem.

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SYMPTOMS

When you try to sign up for an Xbox LIVE account or when you try to migrate an Xbox LIVE account, you receive the following error message:

You cannot complete account migration until you enter your Windows Live ID credentials.

Note Your Windows Live ID credentials are the e-mail address and the password that you use to sign in to Windows Live ID.

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CAUSE

This problem occurs when Xbox LIVE determines that you are a minor based on your age in your Windows Live ID account.

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THINGS TO TRY

There is no workaround for this problem. You must enter your Windows Live ID credentials and have your parent or guardian complete the process for you if you are a minor.

If you are a parent or guardian of a minor and you want help completing the process, you can contact Xbox Customer Support. For more information about how to contact Xbox Customer Support, please visit the Xbox Support (http://www.xbox.com/support/) Web site.

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MORE INFORMATION

When you create a Windows Live ID account, you have to enter your age. After Xbox LIVE identifies you as a minor, you cannot change the age that is associated with your Xbox LIVE account.

Restarting your Xbox 360 console does not help. If you restart your Xbox 360 console and then try to migrate your Xbox LIVE account again, the process continues to identify you as a minor. You still must enter your Windows Live ID credentials. This situation continues until you have your parent or guardian complete the process for you.

This behavior is a built-in feature to help prevent minors from accessing the Xbox LIVE service without a parent’s or guardian's approval. For more information about Windows Live ID accounts, please visit the following Web site:

http://login.live.com (http://login.live.com)

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Additional support

Please visit the following Web site for information about how to contact Xbox Customer Support:

http://www.xbox.com/support/contact (http://www.xbox.com/support/contact)

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APPLIES TO

Microsoft XBox 360 Video Game System
Microsoft Xbox 360 Hard Drive (20 GB)
Microsoft Xbox

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