While attempting to eject a disc, the disc drive of your Xbox 360 console does not open

You can turn on the Xbox 360 console, but you cannot open the disc tray.

Typically, this problem occurs if a game disc, a DVD, or a CD is stuck in the disc tray. However, this problem can also occur when a disc is not stuck in the disc tray.

Make sure that you remove the clear plastic protective strip from the front of the disc tray. This protective strip prevents the disc tray from opening.

1. Determine whether the Xbox 360 console is functioning correctly.
   1. Press the power button, and look at the lights on the front of the console.
      • If no lights are illuminated on the front of the console, make sure that the power cord is connected and that the power supply is working.
      • If only red lights are illuminated on the front of the console, the console is not working correctly. For more information about what you can determine from the lights on the front of the console, click the following article numbers to view the articles in the Microsoft Knowledge Base:
        907535  (http://support.microsoft.com/kb/907535/ ) One of the lights on the Ring of Light on the front of your Xbox 360 console flashes red, and you do not receive an error code
        907536  (http://support.microsoft.com/kb/907536/ ) One of the lights on the Ring of Light on the front of your Xbox 360 console flashes red, and you receive the error message "System Error" in multiple languages
        907533  (http://support.microsoft.com/kb/907533/ ) Two of the lights on the Ring of Light on the front of your Xbox 360 console flash red
        907534  (http://support.microsoft.com/kb/907534/ ) Xbox 360: Three red lights flash on the Ring of Light
        906652  (http://support.microsoft.com/kb/906652/ ) Four lights flash red on the front of your Xbox 360 console
   2. If no picture appears and the disc tray eject button does not work, contact Xbox Customer Service to get the console serviced.
2. Press the eject button on the console to open the disc tray.
3. If the disc tray does not open when you press the eject button, try to manually open the disc tray. For more informationon about how to manually eject a disc from the Xbox 360 console disc tray, click the following article numbers to view the articles in the Microsoft Knowledge Base:
   906935  (http://support.microsoft.com/kb/906935/ ) How to manually eject a disc from the disc tray of your Xbox 360 console

Additional support

If the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, please visit one of the following Web Page links: For more information about how to contact Xbox Customer Support directly, please visit the following Microsoft Web site: